Resolved API call failed: HTTP Error 500: Internal Server Error

[MicheleB]

Hello,
I've the latest versions of Plesk (18.0.26) and CloudLinux (7.8) and this morning I received this email alert:

Object:
Cron <root@...> dgri-report collect on_unchanged_config=nop

Message:
API call failed: HTTP Error 500: Internal Server Error
error: failed to collect system info

Is a temporary error or do I need to check something in the configuration?
Thanks.

 

[Adrian I]

Same error from Cron at 22 minutes past the hour here, Plesk 18.0.26 on Centos v7.

 

[Dennis_CKA]

Same for me. Receiving error every hour to my email. Plesk 18.0.26 on Debian 8

 

[chopperp1]

Same problem here. Also my email filters stopped working.

 

[josede]

Same for me

Plesk Plesk Obsidian 18.0.25 Update #2 , last updated at Mar 27, 2020 03:11 AM

 

[CharlesP]

Same here houly since 3:15 am today

 

[karam]

Same here, each hour at minute 8.
It started happening today morning.

 

[Bitpalast]

Does this solve the issue?

Plesk Administrator receives emails with the following message: dgri-report: docker socket present but not accessible

Applicable to: Plesk Onyx for Linux Symptoms Numerous email notifications sent to Plesk administrator mailbox: dgri-report@example> /usr/bin/dgri-report collect on_unchanged_config=nop with...

support.plesk.com

 

[karam]

Does this solve the issue?

Plesk Administrator receives emails with the following message: dgri-report: docker socket present but not accessible

Applicable to: Plesk Onyx for Linux Symptoms Numerous email notifications sent to Plesk administrator mailbox: dgri-report@example> /usr/bin/dgri-report collect on_unchanged_config=nop with...

support.plesk.com

Not for me, I cannot uninstall Docker, I have important Containers, I didn't encounter this strange issue before,
It might be helpful to know that I personally had a problem in a website prior this problem and restored the backup to a working version, I feel this problem is stuck in reporting.
I checked dgri-report.log in /var/log and each time it "DEBUG Start collect" it sends the email as MicheleB mentioned in the thread.


Also each time I run
dgri-report collect
It returns the same problem,

I searched about dgri and it led me to imunify quick patch,
I have this installed, but this one it self is returning "Request timeout. Click Rescan Now to retry." when launched in Plesk Dashboard,
I don't know if am mixing stuff but am pretty sure that quick patch worked well before... this is confusing

 

[Adrian I]

Does this solve the issue?

Plesk Administrator receives emails with the following message: dgri-report: docker socket present but not accessible

Applicable to: Plesk Onyx for Linux Symptoms Numerous email notifications sent to Plesk administrator mailbox: dgri-report@example> /usr/bin/dgri-report collect on_unchanged_config=nop with...

support.plesk.com

Sadly not, removed Docker but error persists.

 

[MicheleB]

Does this solve the issue?

Plesk Administrator receives emails with the following message: dgri-report: docker socket present but not accessible

Applicable to: Plesk Onyx for Linux Symptoms Numerous email notifications sent to Plesk administrator mailbox: dgri-report@example> /usr/bin/dgri-report collect on_unchanged_config=nop with...

support.plesk.com

I've checked but I don't have docker installed on the server and the command "yum list installed | grep -i docker" gave me no results.

 

[vincenzo.casu]

Hi everyone, I also receive these emails every hour.
I'm on

‪Ubuntu 18.04.4 LTS‬
Plesk Onyx
Version 17.8.11

Cron <root@server> dgri-report collect on_unchanged_config=nop
API call failed: HTTP Error 500: Internal Server Error
error: failed to collect system info

I don't think docker has anything to do with it, since the message refers to an API call that generates a php error

How can we solve it?

What does it depend on?

 

[Adrian I]

I don't think docker has anything to do with it,

As I understand it, dgri-report is a Docker process.
But I have completely removed Docker from my server and the issue persists, with hourly errors.
I'm convinced that the issue stems from last night's 140+ component updates.

 

[vincenzo.casu]

Hi everyone, I also receive these emails every hour.
I'm on

‪Ubuntu 18.04.4 LTS‬
Plesk Onyx
Version 17.8.11

Cron <root@server> dgri-report collect on_unchanged_config=nop
API call failed: HTTP Error 500: Internal Server Error
error: failed to collect system info

I don't think docker has anything to do with it, since the message refers to an API call that generates a php error

How can we solve it?

What does it depend on?

Hopefully they'll fix it with some more updates then ...

 

[Daerik Khan]

We're getting this error on 6 brand new servers after last night's update. None of the servers have any Docker packages installed and there are no Docker extensions installed.

 

[Bobbbb]

I believe it's related to the Imunify QuickPatch extension. It's appears to have trouble communicating. I had the free version installed, so I just removed the extension.

 

[Adrian I]

I believe it's related to the Imunify QuickPatch extension. It's appears to have trouble communicating. I had the free version installed, so I just removed the extension.

Good call. I'll give that a try, and report back.

 

[TokYos]

Same here. Was getting that email every hour and just removed Imunify QuickPatch. Will let you know if it doesn't resolve the issue.

 

[karam]

As I understand it, dgri-report is a Docker process.
But I have completely removed Docker from my server and the issue persists, with hourly errors.
I'm convinced that the issue stems from last night's 140+ component updates.

I recommend you make backup on cloud, I lost the server after this update, seems all port got closed, or it simply not booting up, I cannot tell, it is remote.
we are rebuilding from scratch,..but with thank god a backup took the day before.

 

[Daerik Khan]

Imunify QuickPatch extension was removed from 5 servers. Still receiving error.