Application Installation Error "Output stream: 'Could not startup. '."

[Zigge89]

PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE

Plesk Panel, 11.0.9, Update #61, CentOS 6.5 (2.6.32-431.11.2.el6.x86_64), Virtual Machine (4 virtual cores, 6GB RAM, 300GB HDD)

PROBLEM DESCRIPTION

While installing application via the Plesk Panel, failed with the following. Error: Installation of WordPress at http://exampledomain.com/wordpress failed. Non-zero exit status returned by script. Output stream: 'Could not startup. '.

STEPS TO REPRODUCE

Log on to Plesk Panel
Go to subscription, click Applications tab
Select WordPress, click install and agree to GPL license.
Specify path example.com/wordpress and grant administrative access to existing user example client.
Click install.

ACTUAL RESULT

Error: Installation of WordPress at http://exampledomain.com/wordpress failed. Non-zero exit status returned by script. Output stream: 'Could not startup. '.

EXPECTED RESULT

Instillation successful.

ANY ADDITIONAL INFORMATION

I have logged on to the Plesk Panel and cleared the Application Vault cache via Tools and Settings -> Application Vault.

Output from /var/log/sw-cp-server/error_log during failed instillation.

2014-06-23T12:56:12-04:00 ERR (3): Response from sappmng in stderr: TmpFile autoclean failed: No such file or directory

2014-06-23T12:56:12-04:00 ERR (3): Exception: Could not startup.


2014-06-23T12:56:12-04:00 ERR (3): Script execution failed: Could not startup.


2014-06-23T12:56:13-04:00 ERR (3): Exception: Could not startup.


2014-06-23T12:56:13-04:00 ERR (3): Script execution failed: Could not startup.


2014-06-23T12:56:13-04:00 ERR (3): Installation of WordPress at http://exampledomain.com/wordpress failed. Non-zero exit status returned by script. Output stream: 'Could not startup.

'.
2014-06-23 12:56:13: (mod_fastcgi.c.2746) FastCGI-stderr: PleskUtilException: '/usr/local/psa/admin/bin/sappmng' '--run-application-script' '--script-name=install' '--user-name=tile_web' '--application-full-name=file:////usr/local/psa/var/apspackages/apscatalogIKi6VG.zip116712a2-6dbd-35/cache' '--script-file-name=configure' '--script-language=php' '--script-params=' failed with code 1.

stdout:


stderr:
Could not startup.


file: /usr/local/psa/admin/plib/Service/Agent/Transport/Local/Exec.php
line: 66
code: 0
trace: #0 /usr/local/psa/admin/plib/Service/Agent/Transport/Local.php(58): Service_Agent_Transport_Local_Exec->process(0, Object(Service_Agent_Command_Exec), Object(Service_Agent_Log), Object(Service_Agent_Transport_LocalTransaction))
#1 /usr/local/psa/admin/plib/Service/Agent/Transport/Local.php(24): Service_Agent_Transport_Local->_command(0, Object(Service_Agent_Command_Exec), Object(Service_Agent_Transport_LocalTransaction), Object(Service_Agent_Log))
#2 /usr/local/psa/admin/plib/Service/Agent.php(133): Service_Agent_Transport_Local->process('a5dbc51b0f530c1...', Array, Object(Service_Agent_Log))
#3 /usr/local/psa/admin/plib/SiteApps/class.cSiteAppManager.php(45): Service_Agent->commit()
#4 /usr/local/psa/admin/plib/SiteApps/class.cSiteAppManager.php(77): cSiteAppManager::_callSAppMng(Object(Db_Table_Row_ServiceNode), 'run-application...', Array, '', Array)
#5 /usr/local/psa/admin/plib/Apspp/Backend/Adapter.php(145): cSiteAppManager::fusion_run_application_script(Object(Db_Table_Row_ServiceNode), 'install', 'tile_web', Array, 'file:////usr/lo...', Array)
#6 /usr/local/psa/admin/plib/Apspp/Hosting/Resource/Environment.php(143): Apspp_Backend_Adapter->executeCode(Object(Webspace), '42588002-32c6-4...', 'php', 'configure', Array, Array, false)
#7 [internal function]: Apspp_Hosting_Resource_Environment->executeCode(Resource id #1391)
#8 /usr/share/aps_php/aps_php.php(10306): aps_provision_applicationresource_provision(Resource id #364)
#9 /usr/local/psa/admin/plib/CommonPanel/Aps/ServiceCreationHelper.php(210): APS_Provision_ApplicationResource->provision()
#10 /usr/local/psa/admin/smb/application/library/Smb/Form/Final/Aps/Install.php(317): CommonPanel_Aps_ServiceCreationHelper->installService()
#11 /usr/local/psa/admin/smb/application/controllers/AppController.php(276): Smb_Form_Final_Aps_Install->processForm()
#12 /usr/local/psa/admin/smb/application/controllers/AppController.php(222): AppController->_processInstall(Object(Smb_Form_Final_Aps_Install), Object(APS_Meta_PackageInfo))
#13 /usr/local/psa/admin/plib/Zend/Controller/Action.php(513): AppController->installAction()
#14 /usr/local/psa/admin/plib/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('installAction')
#15 /usr/local/psa/admin/plib/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
#16 /usr/local/psa/admin/smb/application/library/Smb/Application/Web.php(48): Zend_Controller_Front->dispatch(NULL)
#17 /usr/local/psa/admin/smb/application/public/index.php(15): Smb_Application_Web->run()
#18 {main}

PleskUtilException: '/usr/local/psa/admin/bin/sappmng' '--run-application-script' '--script-name=remove' '--user-name=tile_web' '--application-full-name=file:////usr/local/psa/var/apspackages/apscatalogIKi6VG.zip116712a2-6dbd-35/cache' '--script-file-name=configure' '--script-language=php' '--script-params=' failed with code 1.

stdout:


stderr:
Could not startup.


file: /usr/local/psa/admin/plib/Service/Agent/Transport/Local/Exec.php
line: 66
code: 0
trace: #0 /usr/local/psa/admin/plib/Service/Agent/Transport/Local.php(58): Service_Agent_Transport_Local_Exec->process(0, Object(Service_Agent_Command_Exec), Object(Service_Agent_Log), Object(Service_Agent_Transport_LocalTransaction))
#1 /usr/local/psa/admin/plib/Service/Agent/Transport/Local.php(24): Service_Agent_Transport_Local->_command(0, Object(Service_Agent_Command_Exec), Object(Service_Agent_Transport_LocalTransaction), Object(Service_Agent_Log))
#2 /usr/local/psa/admin/plib/Service/Agent.php(133): Service_Agent_Transport_Local->process('03a45e592c86d75...', Array, Object(Service_Agent_Log))
#3 /usr/local/psa/admin/plib/SiteApps/class.cSiteAppManager.php(45): Service_Agent->commit()
#4 /usr/local/psa/admin/plib/SiteApps/class.cSiteAppManager.php(77): cSiteAppManager::_callSAppMng(Object(Db_Table_Row_ServiceNode), 'run-application...', Array, '', Array)
#5 /usr/local/psa/admin/plib/Apspp/Backend/Adapter.php(145): cSiteAppManager::fusion_run_application_script(Object(Db_Table_Row_ServiceNode), 'remove', 'tile_web', Array, 'file:////usr/lo...', Array)
#6 /usr/local/psa/admin/plib/Apspp/Hosting/Resource/Environment.php(143): Apspp_Backend_Adapter->executeCode(Object(Webspace), '42588002-32c6-4...', 'php', 'configure', Array, Array, false)
#7 [internal function]: Apspp_Hosting_Resource_Environment->executeCode(Resource id #1421)
#8 /usr/share/aps_php/aps_php.php(10273): aps_provision_applicationresource_unprovisionforcibly(Resource id #364)
#9 /usr/local/psa/admin/plib/CommonPanel/Aps/ServiceCreationHelper.php(212): APS_Provision_ApplicationResource->unprovisionForcibly()
#10 /usr/local/psa/admin/smb/application/library/Smb/Form/Final/Aps/Install.php(317): CommonPanel_Aps_ServiceCreationHelper->installService()
#11 /usr/local/psa/admin/smb/application/controllers/AppController.php(276): Smb_Form_Final_Aps_Install->processForm()
#12 /usr/local/psa/admin/smb/application/controllers/AppController.php(222): AppController->_processInstall(Object(Smb_Form_Final_Aps_Install), Object(APS_Meta_PackageInfo))
#13 /usr/local/psa/admin/plib/Zend/Controller/Action.php(513): AppController->installAction()
#14 /usr/local/psa/admin/plib/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('installAction')
#15 /usr/local/psa/admin/plib/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
#16 /usr/local/psa/admin/smb/application/library/Smb/Application/Web.php(48): Zend_Controller_Front->dispatch(NULL)
#17 /usr/local/psa/admin/smb/application/public/index.php(15): Smb_Application_Web->run()
#18 {main}

 

[Zigge89]

After digging around other log sources on the server. I determined the current PHP memory limit for the Plesk Panel was not enough. After adjusting the limit and restarting services, the application install wizard worked.

Thanks for all the help.

_Zigge