Question Apps installing error

[EugeneS]

Hi, we have following situation:
Plesk 12.5.30 at CloudLinux, all users in CageFS. Only 'alt-' php versions available to users.
Where is the error during any app (WP, Joomla, Drupal etc.) installing process:

Non-zero exit status returned by script. Output stream: 'PHP Fatal error: Uncaught Error: Call to undefined function mysqli_connect() in /usr/local/psa/var/apspackages/apscatalogs6fCuw.zip896f95ca-27c5-8c/cache/scripts/db-util.php:53 Stack trace: #0 /usr/local/psa/var/apspackages/apscatalogs6fCuw.zip896f95ca-27c5-8c/cache/scripts/app-util.php(28): mysql_db_connect('localhost', 'testalex_wp', 'testtest', 'testalex_wp', '3306') #1 /usr/local/psa/var/apspackages/apscatalogs6fCuw.zip896f95ca-27c5-8c/cache/scripts/app-util.php(10): import_sql_scripts_to_databases(Array, Array, Array, Array, Array, Array, Array, Array) #2 /usr/local/psa/var/apspackages/apscatalogs6fCuw.zip896f95ca-27c5-8c/cache/scripts/configure(136): configure(Array, Array, Array, Array, Array, Array, Array, Array, Array) #3 {main} thrown in /usr/local/psa/var/apspackages/apscatalogs6fCuw.zip896f95ca-27c5-8c/cache/scripts/db-util.php on line 53 '. Error stream: 'PHP Fatal error: Uncaught Error: Call to undefined function mysqli_connect() in /usr/local/psa/var/apspackages/apscatalogs6fCuw.zip896f95ca-27c5-8c/cache/scripts/db-util.php:53 Stack trace: #0 /usr/local/psa/var/apspackages/apscatalogs6fCuw.zip896f95ca-27c5-8c/cache/scripts/app-util.php(28): mysql_db_connect('localhost', 'testalex_wp', 'testtest', 'testalex_wp', '3306') #1 /usr/local/psa/var/apspackages/apscatalogs6fCuw.zip896f95ca-27c5-8c/cache/scripts/app-util.php(10): import_sql_scripts_to_databases(Array, Array, Array, Array, Array, Array, Array, Array) #2 /usr/local/psa/var/apspackages/apscatalogs6fCuw.zip896f95ca-27c5-8c/cache/scripts/configure(136): configure(Array, Array, Array, Array, Array, Array, Array, Array, Array) #3 {main} thrown in /usr/local/psa/var/apspackages/apscatalogs6fCuw.zip896f95ca-27c5-8c/cache/scripts/db-util.php on line 53 '.

As i could assume, the problem is in the CageFS, because psaadm (looks like installation process use this account during installation)- not in CageFS
Any suggestions, to resolve this situation?

 

[SlimIT]

Hello,

I have the same issue and i confirm that it is related to 'alt-' php versions.

Please I need an urgent solutions to that because I have migrated all website to CloudLinux PHP versions and it is causing my clients problems with installing/updating/logging in to applications.

Could it be fixed with some permission tweaks ?

Regards,

 

[EugeneS]

Hi, we getting answer from Plesk support team, to get this tool work preperly, you need to manually enable required php modules (mysql, mysqlnd, json etc.) in custom alt-*-php.ini files. As i know, there is no other methods available in Plesk 12. Contact their support for more details.