Resolved Apt/PUM update on Ubuntu 16.04 failing with missing PHP 7.3 Release file

[steve_gh]

Hi all.

When trying to run apt update on our Ubuntu 16.04 Plesk servers in the last few days (since at least 6 May), the update fails with the following (end of output):

Hit:15 https://autoinstall.plesk.com/pool/PHP_7.1.33_96 xenial InRelease
Hit:16 https://autoinstall.plesk.com/pool/PHP_7.2.34_150 xenial InRelease
Ign:17 https://autoinstall.plesk.com/PHP73_17 xenial InRelease
Err:18 https://autoinstall.plesk.com/PHP73_17 xenial Release
  404  Not Found [IP: 89.187.163.87 80]
Reading package lists... Done
E: The repository 'https://autoinstall.plesk.com/PHP73_17 xenial Release' does not have a Release file.
N: Updating from such a repository can't be done securely, and is therefore disabled by default.
N: See apt-secure(8) manpage for repository creation and user configuration details.

A warning email from Plesk Package Update Manager was also issued:

Hello, admin
Some problems occurred with the System Updates tool on your server xxxxxxxxxx. Please resolve them manually.

Reason: 2021-05-06 06:25:49 INFO: pum is called with arguments: ['--list', '--repo-info', '--json']
2021-05-06 06:25:52 ERROR: W:The repository 'Index of /PHP73_17 xenial Release' does not have a Release file., Wata from such a repository can't be authenticated and is therefore potentially dangerous to use., W:See apt-secure(8) manpage for repository creation and user configuration details., E:Failed to fetch https://autoinstall.plesk.com/PHP73_17/dists/xenial/all/binary-amd64/Packages 404 Not Found [IP: 89.187.163.69 80], E:Some index files failed to download. They have been ignored, or old ones used instead.
2021-05-06 06:25:52 ERROR: Exited with returncode 1.

All affected servers are on Plesk Onyx Version 17.8.11 Update #95 on Ubuntu 16.04.7 LTS‬.

I looked at the details on the repository page at Index of /PHP73_17 and there doesn't seem to be anything to support Ubuntu 16.04 there (see Index of /PHP72_17 for comparison). Is that on purpose?

Our Plesk sources list is as follows:

# cat /etc/apt/sources.list.d/plesk.list
## Persistent repositories for Plesk Products.
deb https://autoinstall.plesk.com/ubuntu/PSA_17.8.11 xenial extras
deb https://autoinstall.plesk.com/ubuntu/PHP56_17 xenial all
deb https://autoinstall.plesk.com/ubuntu/PHP70_17 xenial all
deb https://autoinstall.plesk.com/pool/PHP_7.1.33_96 xenial all
deb https://autoinstall.plesk.com/pool/PHP_7.2.34_150 xenial all
deb https://autoinstall.plesk.com/PHP73_17/  xenial all

Could support for PHP 7.3 please be re-added? Or is there an alternate package source URL to use in the future?

Thanks!

 

[IgorG]

Please remove all PHP records from your /etc/apt/sources.list.d/plesk.list and run

# plesk installer update

It should help.

 

[steve_gh]

It worked!

cat /etc/apt/sources.list.d/plesk.list
## Persistent repositories for Plesk Products.
deb https://autoinstall.plesk.com/ubuntu/PSA_17.8.11 xenial extras
deb https://autoinstall.plesk.com/ubuntu/PHP56_17 xenial all
deb https://autoinstall.plesk.com/ubuntu/PHP70_17 xenial all
deb https://autoinstall.plesk.com/pool/PHP_7.1.33_96 xenial all
deb https://autoinstall.plesk.com/pool/PHP_7.2.34_150 xenial all
deb https://autoinstall.plesk.com/pool/PHP_7.3.27_219 xenial all

Thank you!

 

[IgorG]

Please note that Ubuntu 16.04 is EOLed already, and it would be better to consider an upgrade to the latest versions of Ubuntu and Plesk.

 

[reinhardotto]

Please remove all PHP records from your /etc/apt/sources.list.d/plesk.list and run

# plesk installer update

It should help.

@IgorG Hi, I'm having the same issue as this user, I'm relatively new to ubuntu and its commands. how exactly do I remove the php records from /etc/apt/sources.list.d/plesk.list?

thank in advance and appreciate your help

 

[IgorG]

how exactly do I remove the php records from /etc/apt/sources.list.d/plesk.list?

Just use the text editor in command-line interface.
nano or vim, for example.

 

[reinhardotto]

Just use the text editor in command-line interface.
nano or vim, for example.

thank you @IgorG ! It worked

what is the best way to upgrade to latest version of Ubuntu and Plesk.

 

[Jacopo]

Please remove all PHP records from your /etc/apt/sources.list.d/plesk.list and run

# plesk installer update

It should help.

I have the same problem. In my source.list I had:

deb Index of /pool/PSA_18.0.34_5691 xenial extras

deb Index of /ubuntu/PHP56_17 xenial all

deb Index of /ubuntu/PHP70_17 xenial all

deb Index of /pool/PHP_7.1.33_96 xenial all

deb Index of /PHP73_17 xenial all

so I removed all except the 1st line.

When I run "plesk installer update" after the download, the script stops with the message:

“Retrieving information about the installed license key ... The latest version of the product (s) and all selected components have already been installed. The installation will not continue.”

what am I doing wrong? Thanks in advance for your help

 

[mow]

I have the same problem. In my source.list I had:

deb Index of /pool/PSA_18.0.34_5691 xenial extras

what am I doing wrong? Thanks in advance for your help

You are on Obsidian, not Onyx.
Obsidian doesn't support 16.04 anymore.