Resolved Assistance Needed: Domain Issues with Plesk on Ubuntu 22.04 x64

[MMM]

Hello everybody,

I hope this email finds you well. I am currently using a Plesk (Web Admin SE) on Ubuntu 22.04 x64 vultr platform and have been experiencing some issues since adding a new domain, digitalspikes.com.au, to my platform. Previously, I had no problems with the first domain added in Plesk, but now the new domain is not working properly on WordPress.

Here are the real-time logs I receive from Plesk when attempting to browse the site:

2023-08-06 00:46:06Access162.158.2.55301GET / HTTP/1.1

162nginx access2023-08-06 00:46:06Access162.158.2.55301GET / HTTP/1.1

162nginx access2023-08-06 00:46:06Access162.158.2.55301GET / HTTP/1.1

162nginx access2023-08-06 00:46:06Access162.158.2.55301GET / HTTP/1.1

162nginx access2023-08-06 00:46:06Access162.158.2.171301GET / HTTP/1.1

162nginx access2023-08-06 00:46:06Access162.158.2.55301GET / HTTP/1.1

162nginx access2023-08-06 00:46:06Access162.158.2.171301GET / HTTP/1.1

162nginx access2023-08-06 00:46:06Access162.158.2.55301GET / HTTP/1.1

162nginx access

I would greatly appreciate it if someone could provide some guidance or assistance in resolving this issue. Your expertise will be invaluable in getting my new domain up and running smoothly.

Thank you in advance for your help and support. I look forward to hearing from you soon.

Best regards,

MM

 

[Peter Debik]

Hi @MMM, when I try to open your domain, it ends up in a redirect loop. Such loops can exist when the www/non-www preference settings between web server and website do not match or when the SSL/non-SSL settings do not match. For example when you set a URL preference in "Hosting settings" to "www", but in your website settings you define the site's URL with non-www, the website redirects to non-www, then the webserver redirects to www, then the website redirects to non-www again and so on. To fix this: It is best to let the website decide and to set no preferences in "Hosting Settings".

 

[MMM]

Thank you, Peter, Is there troubleshooting steps available to trace the scenario. I have removed and added new certificate with no luck.

 

[Peter Debik]

Please verify that you have these settings in "Hosting Settings" of your domain:



In most cases that will already be ally ou need, because this way you leave control over forwarding to your website.

 

[MMM]

Thank you Peter, It resolve the issue. I can browse the website.
I have the same setup on the first website and it perfectly works.
Do I have to disable the settings on the first domain I added?
If I disable the setting how can I force the URL to force http to https?

 

[Peter Debik]

You do not have to change the settings on the existing website if it works there. The reason why it works there is that both, web server and website configuration are in sync. For example if the base URL in a Wordpress website matches the preferred URL in Hosting Settings, no redirect takes place. The redirect loop is only entered when both settings contradict each other.

 

[MMM]

I have similar issue on admin portal login https://digitalspikes.com.au/wp-login.php
I have cleared all cookies and restarted the console with no luck to login on admin portal.