autoinstaller error plesk 11.0.9

[Wahab]

Hi,

I am getting following error when try to install the microupdates or try to upgarde to 11.5

-------
# /usr/local/psa/admin/sbin/autoinstaller

ERROR: Unable to download the MD5 sum for the new Parallels Installer binary.
Not all packages were installed.
Please, contact product technical support.
----


PRODUCT VERSION: 11.0.9 CentOS 5 110120608.16
MICROUPDATE: 15
OPERATING SYSTEM: CentOS 5.11
ARCHITECTURE: 64

My server is missing "/root/.autoinstaller/microupdates.xml" file. So I am not able to follow the instructions found another similar thread : http://talk.plesk.com/threads/autoinstaller-error-plesk-11-0-9.261557/

I also tried the kb : http://kb.odin.com/en/113175

Any suggestions is appreciated.

Thanks
Wahab

 

[IgorG]

Try to create missing file like:

root@ppu11-0:~# cat /root/.autoinstaller/microupdates.xml
<?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
<patches>
<product id="plesk" version="11.0.9" installed-at="20120614T102447">
<patch version="63" timestamp="" installed-at="20150929T063948" />
</product>
</patches>

root@ppu11-0:~# stat /root/.autoinstaller/microupdates.xml
File: `/root/.autoinstaller/microupdates.xml'
Size: 241 Blocks: 8 IO Block: 4096 regular file
Device: 29h/41d Inode: 25957722 Links: 1
Access: (0600/-rw-------) Uid: ( 0/ root) Gid: ( 0/ root)

Change highlighted patch version with your id:

MICROUPDATE: 15

installed-at="20150929T063948" also should be changed I think.

After that try to run

# /usr/local/psa/admin/sbin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base

 

[Wahab]

Hi IgorG,

Thank you for the assistance.

I did created the file as you said.

------
# cat /root/.autoinstaller/microupdates.xml
<?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
<patches>
<product id="plesk" version="11.0.9" installed-at="20120614T102447">
<patch version="15" timestamp="" installed-at="20150729T063948" />
</product>
</patches>
-----


Since I do not know which date the last patch was installed, i changed the date to "20150729T063948".

---------
# stat /root/.autoinstaller/microupdates.xml
File: `/root/.autoinstaller/microupdates.xml'
Size: 225 Blocks: 8 IO Block: 4096 regular file
Device: 98h/152d Inode: 2636669 Links: 1
Access: (0644/-rw-r--r--) Uid: ( 0/ root) Gid: ( 0/ root)
Access: 2015-09-29 10:24:40.802020293 -0400
Modify: 2015-09-29 10:24:40.802020293 -0400
Change: 2015-09-29 10:24:40.818020241 -0400
----------


Still the same error

----------
# /usr/local/psa/admin/sbin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base

ERROR: Unable to download the MD5 sum for the new Parallels Installer binary.
Not all packages were installed.
Please, contact product technical support.
----------

Thanks
Wahab

 

[IgorG]

Try to remove cache from /var/cache/parallels_installer/ and start autoinstaller again.

 

[Wahab]

Thanks IgorG,

Clearing the cache did the trick. "/root/.autoinstaller/microupdates.xml" file will be created again automatically.

Thanks