Autoinstaller hangs

[slemke]

Hi @all,

I have a problem regarding the autoinstaller; when I try to do an update via commandline (/usr/local/psa/admin/bin/autoinstaller) this appears:

Welcome to the Parallels Installation and Upgrade Wizard!
===============================================================================

This wizard will guide you through the installation or upgrade process. Before
installing or upgrading Parallels products, be sure to back up your data.

To start the installation or upgrade, press N and then press Enter.
To quit the installer, press Q and then press Enter.

------ IMPORTANT ------

* Before installing or upgrading Parallels products, be sure to back up your data.

* New installation of product(s) should be performed on clean servers only.
Specifically only the operating system with the networking option should be
installed for new installation.
Parallels will not be held liable for damages as a result of installing
product(s) on a server with anything other than a fresh installation of the
operating system for which the product(s) installation was intended.

By using this Wizard you agree to the terms and conditions as described on
http://www.parallels.com/en/company/terms/ and those of the Plesk End Users
License Agreement.

N) Next page; Q) Cancel installing
Select action [N]: N

After typing "N" nothing happens (for hours). I can only do an CTRL-Z.
How can I debug this - what´s the reason for this ?

Thanks,
Sebastian

 

[IgorG]

Look at /tmp/autoinstaller3.log
And try without N typing - just Enter. N is by default there.

 

[slemke]

Hi !

Return instead of "N" does not change anything.

Here ist my autoinstaller3.log:

Environment locale name is 'LC_CTYPE=en_US.UTF-8;LC_NUMERIC=C;LC_TIME=C;LC_COLLATE=C;LC_MONETARY=C;LC_MESSAGES=C;LC_PAPER=C;LC_NAME=C;LC_ADDRESS=C;LC_TELEPHONE=C;LC_MEASUREMENT=C;LC_IDENTIFICATION=C'
Warning: Locale LC_CTYPE=en_US.UTF-8;LC_NUMERIC=C;LC_TIME=C;LC_COLLATE=C;LC_MONETARY=C;LC_MESSAGES=C;LC_PAPER=C;LC_NAME=C;LC_ADDRESS=C;LC_TELEPHONE=C;LC_MEASUREMENT=C;LC_IDENTIFICATION=C is not supported, used en_US.
Supported non-english locales is: en_US.UTF-8 de_DE.UTF-8 es_ES.UTF-8 fr_FR.UTF-8, ja_JP.UTF-8, zh_CN.UTF-8, zh_TW.UTF-8


Parallels Products Installer 3.5.0 (build at 2009-08-17 16:47 svn rev. 0) started at (timezone CET) Fri Apr 23 15:53:25 2010
Command line args: /usr/local/psa/admin/bin/autoinstaller

SourceUrl: original source url is http://autoinstall.plesk.com/
SourceUrl: fixed url is http://autoinstall.plesk.com/
Try to find rcfile...
Autoinstaller rcfile not found.
Read component settings from /root/.autoinstaller/options.ini
autoinstaller: read output of uname -s with popen
autoinstaller: pclose OK
autoinstaller: read output of uname -m with popen
autoinstaller: pclose OK
Opsys detected as: os_vendor=SuSE os_name=Linux version=10.3 arch=x86_64 environment=~empty
Final opsys (with overriding) is: os_vendor=SuSE os_name=Linux version=10.3 arch=x86_64 environment=~empty

Any ideas ?

Sebastian

 

[slemke]

Hi!

no idea anybody ? The migration manager hangs also at 50%. But I would like to try this again after updating....

Regards,
Sebastian