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Resolved Automatic update failure

RubenB

New Pleskian
Hi everyone. I'm hoping I can find assistance here, as my VPS provider cannot assist me with this.

Last night the automatic updater of Plesk failed and I received the following log file. Please see the attachment for the log. How do I fix this?
 

Attachments

  • plesk_updater_failure_log.txt
    67.1 KB · Views: 20
Something wrong with extension 'Skins and Color Schemes'. I would suggest you uninstall it, then install all updates with

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

and then install extension back if necessary.
 
I got a similar problem yesterday. Everything seems to be working fine, but I'm concerned.

I'm a total newby here... Igor, could you maybe give me some clearer instructions on how to uninstall and reinstall the extension?
 

Attachments

  • plesk-update-failed.txt
    8.3 KB · Views: 6
OK - I figured out how to remove the Skins and Color Schemes extension through the Plesk interface. But when I go to ssh and enter this:
plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

I get this: BUSY: Update operation was locked by another update process.

Should I worry?
 
OK... so I'm trying to follow the instructions in this KB: https://support.plesk.com/hc/en-us/articles/213917525

When I run: ps auxffww | grep autoinstaller
I get the following:

root 2872 0.0 0.0 16740 932 pts/0 S+ 12:59 0:00 | \_ grep --color=auto autoinstaller
root 1520 0.0 0.0 4508 560 ? S 12:36 0:00 /bin/sh -c "/opt/psa/admin/bin/autoinstaller" "--service-mode" "--enable-xml-output" "--ssl-cert" "/opt/psa/admin/conf/httpsd.pem" "--branch" "release,stable" --web-interface --with-ssl --disable-browser
root 1521 0.0 2.0 114500 21044 ? S 12:36 0:00 \_ /opt/psa/admin/bin/autoinstaller --service-mode --enable-xml-output --ssl-cert /opt/psa/admin/conf/httpsd.pem --branch release,stable --web-interface --with-ssl --disable-browser
root 1522 0.0 0.9 93968 9348 ? S 12:36 0:00 \_ /opt/psa/admin/bin/autoinstaller --service-mode --enable-xml-output --ssl-cert /opt/psa/admin/conf/httpsd.pem --branch release,stable --web-interface --with-ssl --disable-browser

Do I need to kill all 4 of those processes?
 
Thanks. I solved the problem, but still a bit confused. Based on this KB: https://support.plesk.com/hc/en-us/articles/213917525 I decided to use strace on the processes to figure out if the autoinstaller was indeed stuck. However, my server didn't have strace on it. So I installed it, and as soon as I did the three processes went away. Hmmm... Anyhow, from there I deleted the psa-installer.lock file and then was able to run the autoinstaller and it updated everything happily. So I guess it's all good now.
 
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