@Wizzie (and @IgorG),
In reaction to to your statement
I feel that I have to add some general (neutral) comments, regarding your statement and my personal experience with Parallels.
Wizzie, your question is, in a sense, a valid one, even though I would not like to add the labels "emotional, angry and fatigued".
Naturally, you are paying for regular updates and support, which is an ongoing process.
It can be frustrating to see that some of the core Plesk packages are Plesk specific compiled and, as one of the consequences, updates can be somewhat "late", leaving the sysadmin with some problem set during a specific interval.
However, in a sense, Plesk can only assign two main goals of updates: one being patching, based upon (amongst others) feedback on this forum and support questions, and one being "growth of Plesk", based upon the desire to create an all inclusive hosting panel.
Your statement should be confined to area of "patch updates", given the nature of your statement.
Wizzie, I am sure that you can imagine that is fairly hard to destill true problems (requiring patch updates) from all the entries in this forum, given that this forum is full of admins that are not to be seen as "advanced admins", that are using their own setup (causing many Pleks unrelated issues), that are not describing the issues properly etc.
Sure, you are an advanced admin, I am aware of that.
But I am also aware that no resolution to your problems has been found, giving rise to the need of posting a question on this forum.
Your specific issues are very likely to be related to Apache (and the infamous memory leakage) and that could explain the (unrelated) backup issues (unrelated in the sense that the memory and/or CPU outage due to Apache is causing the backup process(es) to stall or even fail).
The "Apache bug" is widespread and as long as Apache does not bother to improve it, Parallels cannot resolve that issue either.
Your specific issues with Plesk Panel can also be (indirectly) related to Wordpress installations being hacked (and Wordpress is fairly hard to clean up, once infected).
The hack of Wordpress sites is widespread and the best method of resolving is making a clean install, Parallels cannot improve vulnerabilities in Wordpress.
Your specific issues can even be related to other "problems", not mentioned by you.
As can be seen, the above indicates that is fairly difficult to support you in your problems, wich applies to both Parallels and benevolent sysadmins on this forum.
However, that still does not mean that you are wrong, in a sense your statement still consists some core truth.
In my experience, it should be considered by Parallels to make development choices that make Plesk less vulnerable to "outside challenges".
For instance, the Wordpress vulnerabilities have been resolved partially by implementing updates in the Plesk Panel itself (introduced some periods ago).
A full resolution would be preventing Wordpress installations, but no-one would desire that.
In addition, Parallels can implementing auto-updates from a trusted ftp server, but most sysadmins would want to control that themselves.
In short, Parallels often has to find a balance and that balance is not always in the interest of the Plesk Panel admin.
The above is one illustration regarding Wordpress, but similar illustrations apply to all Plesk components.
In general, it is rather impossible to make Plesk Panel fully fault-proof.
However, these kind of discussions, even though being abstract, can shed a light of the future for Plesk improvements.
In my humble opinion, a forum like this is apt for discussion, but not for bug fixing for and by the community.
A Launchpad system would be more appropriate for signalling (actual) bugs and designing patch code.
But then again, you still have the current issues encountered on your Plesk installation.
I am willing to help you with that, if you can give me the adequate log outputs (for starters) and, if and only if necessary, root acccess to the server (probably not necessary).
Kind regards......
PS As an edit afterwards: if your system is not that huge, I can also provide a alternative fashion of checking your Plesk installation: testing it in a separate VM. If you want that, mail me, so we can discuss the details in order to start that process.
In reaction to to your statement
Dear Igor, i respect the developers work no matter what that is, and i respect anyone's work.
I might be one of those emotionally, angry and fatigued person that you talked about in your early post but i ask you one thing alone, i am paying subcriptions for a software that will make my work easier and allow me to develop the business that i've started or paying to be a software tester and contribute to your software development?
I feel that I have to add some general (neutral) comments, regarding your statement and my personal experience with Parallels.
Wizzie, your question is, in a sense, a valid one, even though I would not like to add the labels "emotional, angry and fatigued".
Naturally, you are paying for regular updates and support, which is an ongoing process.
It can be frustrating to see that some of the core Plesk packages are Plesk specific compiled and, as one of the consequences, updates can be somewhat "late", leaving the sysadmin with some problem set during a specific interval.
However, in a sense, Plesk can only assign two main goals of updates: one being patching, based upon (amongst others) feedback on this forum and support questions, and one being "growth of Plesk", based upon the desire to create an all inclusive hosting panel.
Your statement should be confined to area of "patch updates", given the nature of your statement.
Wizzie, I am sure that you can imagine that is fairly hard to destill true problems (requiring patch updates) from all the entries in this forum, given that this forum is full of admins that are not to be seen as "advanced admins", that are using their own setup (causing many Pleks unrelated issues), that are not describing the issues properly etc.
Sure, you are an advanced admin, I am aware of that.
But I am also aware that no resolution to your problems has been found, giving rise to the need of posting a question on this forum.
Your specific issues are very likely to be related to Apache (and the infamous memory leakage) and that could explain the (unrelated) backup issues (unrelated in the sense that the memory and/or CPU outage due to Apache is causing the backup process(es) to stall or even fail).
The "Apache bug" is widespread and as long as Apache does not bother to improve it, Parallels cannot resolve that issue either.
Your specific issues with Plesk Panel can also be (indirectly) related to Wordpress installations being hacked (and Wordpress is fairly hard to clean up, once infected).
The hack of Wordpress sites is widespread and the best method of resolving is making a clean install, Parallels cannot improve vulnerabilities in Wordpress.
Your specific issues can even be related to other "problems", not mentioned by you.
As can be seen, the above indicates that is fairly difficult to support you in your problems, wich applies to both Parallels and benevolent sysadmins on this forum.
However, that still does not mean that you are wrong, in a sense your statement still consists some core truth.
In my experience, it should be considered by Parallels to make development choices that make Plesk less vulnerable to "outside challenges".
For instance, the Wordpress vulnerabilities have been resolved partially by implementing updates in the Plesk Panel itself (introduced some periods ago).
A full resolution would be preventing Wordpress installations, but no-one would desire that.
In addition, Parallels can implementing auto-updates from a trusted ftp server, but most sysadmins would want to control that themselves.
In short, Parallels often has to find a balance and that balance is not always in the interest of the Plesk Panel admin.
The above is one illustration regarding Wordpress, but similar illustrations apply to all Plesk components.
In general, it is rather impossible to make Plesk Panel fully fault-proof.
However, these kind of discussions, even though being abstract, can shed a light of the future for Plesk improvements.
In my humble opinion, a forum like this is apt for discussion, but not for bug fixing for and by the community.
A Launchpad system would be more appropriate for signalling (actual) bugs and designing patch code.
But then again, you still have the current issues encountered on your Plesk installation.
I am willing to help you with that, if you can give me the adequate log outputs (for starters) and, if and only if necessary, root acccess to the server (probably not necessary).
Kind regards......
PS As an edit afterwards: if your system is not that huge, I can also provide a alternative fashion of checking your Plesk installation: testing it in a separate VM. If you want that, mail me, so we can discuss the details in order to start that process.