Resolved AWStats shows only “Not viewed traffic”, normal traffic stays at 0

[Azurel]

Server operating system version

AlmaLinux 8.10

Plesk version and microupdate number

18.0.76#2

Hello,

I enabled AWStats via the Plesk GUI for the first time a few days ago because I wanted to check what kind of statistics it provides. On the server I can see that the log file /logs/domain.tld/access_ssl_log.webstat already has a size of about 500 MB, so it seems that data is being written there? However, in /plesk-stat/webstat/ the “Days of month” section shows 0 for all days, so no statistics appear to be processed or displayed. Is this expected behavior, or could this indicate a bug or misconfiguration?

Any ideas what might be causing this would be appreciated.

One thing I noticed is that the section “Not viewed traffic (traffic generated by robots, worms, or special HTTP status codes)” does show values. Only the normal viewed traffic remains at 0.

 

[Sebahat.hadzhi]

Hi, @Azurel . Is the URL you see in the browser https://example.com/plesk-stat/webstat/ or https://example.com/plesk-stat/webstat-ssl/? If it's only webstat, please check if there's certificate selected in Hosting Settings > SSL/TLS support > Certificate for the domain in question.

 

[Azurel]

Thanks, that solves my problem. It was the wrong URL.