Backup doesn't work anymore

[Sandy1980]

Hello everybody,

our backup-routine doesn't work anymore. It makes corrupt files all the times.
I've just tried to start it manually and the output is:

<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="error">
<object name="backup" type="backupowner">
<message severity="error" code="msgtext">The dump have been invalidated by check-dump operation</message>
</object>
<object name="backup" type="backupowner">
<message severity="error" code="msgtext">Runtime error: The check dump failed with code '1'. The dump can contain invalid data! at /opt/psa/admin/bin/plesk_agent_manager line 658.
</message>
</object>
<object name="SUBDOMAIN.DOMAIN.TLD" type="domain">
<message severity="warning" code="msgtext">Error during getting information about spam filter for [email protected]</message>
</object>
</execution-result>

(The upper-case-letters are changed)

I've seen these topics: http://forum.parallels.com/showthread.php?t=103517 and http://forum.parallels.com/showthread.php?t=101760
They say that there is an error in the "Permissions"-Table of the "psa"-database. There are 1's or "TRUE"-values, instead of 'true'. But the output of my table is:

+----+-------------------------+-------+
| id | permission | value |
+----+-------------------------+-------+
| 1 | allow_ftp_backups | true |
| 1 | allow_local_backups | true |
| 1 | change_limits | true |
| 1 | cp_access | true |
| 1 | create_domains | true |
| 1 | dashboard | true |
| 1 | manage_anonftp | true |
| 1 | manage_crontab | true |
| 1 | manage_dashboard | true |
| 1 | manage_dns | true |
| 1 | manage_domain_aliases | true |
| 1 | manage_log | true |
| 1 | manage_maillists | true |
| 1 | manage_not_chroot_shell | true |
| 1 | manage_performance | true |
| 1 | manage_phosting | true |
| 1 | manage_php_safe_mode | true |
| 1 | manage_quota | true |
| 1 | manage_sh_access | true |
| 1 | manage_spamfilter | true |
| 1 | manage_subdomains | true |
| 1 | manage_virusfilter | true |
| 1 | manage_webapps | true |
| 1 | manage_webstat | true |
| 1 | remote_access_interface | true |
| 1 | select_db_server | true |
| 1 | stdgui | true |
| 2 | dashboard | true |
| 2 | manage_dashboard | true |
| 2 | manage_webstat | true |
| 2 | stdgui | true |
| 3 | cp_access | true |
| 4 | cp_access | true |
| 5 | cp_access | true |
| 6 | cp_access | true |
| 7 | cp_access | true |
| 8 | dashboard | true |
| 8 | manage_dashboard | true |
| 8 | manage_phosting | true |
| 8 | manage_webstat | true |
| 8 | stdgui | true |
| 9 | cp_access | true |
| 10 | cp_access | true |
| 11 | cp_access | true |
| 12 | cp_access | true |
| 13 | cp_access | true |
| 14 | cp_access | true |
| 16 | cp_access | true |
| 17 | cp_access | true |
| 19 | cp_access | true |
| 20 | cp_access | true |
| 21 | cp_access | true |
| 22 | cp_access | true |
| 23 | cp_access | true |
| 24 | cp_access | true |
| 25 | cp_access | true |
| 26 | cp_access | true |
| 27 | cp_access | true |
| 28 | cp_access | true |
| 29 | cp_access | true |
| 30 | cp_access | true |
| 34 | cp_access | true |
| 35 | cp_access | true |
| 36 | cp_access | true |
| 37 | cp_access | true |
| 38 | cp_access | true |
| 39 | cp_access | true |
| 40 | cp_access | true |
| 41 | cp_access | true |
| 42 | cp_access | true |
| 43 | cp_access | true |
| 44 | cp_access | true |
| 45 | cp_access | true |
| 46 | cp_access | true |
| 47 | cp_access | true |
| 48 | cp_access | true |
| 49 | dashboard | true |
| 49 | manage_dashboard | true |
| 49 | manage_webstat | true |
| 49 | stdgui | true |
| 50 | dashboard | true |
| 50 | manage_dashboard | true |
| 50 | manage_webstat | true |
| 50 | stdgui | true |
| 51 | dashboard | true |
| 51 | manage_dashboard | true |
| 51 | manage_webstat | true |
| 51 | stdgui | true |
| 52 | dashboard | true |
| 52 | manage_dashboard | true |
| 52 | manage_webstat | true |
| 52 | stdgui | true |
| 53 | dashboard | true |
| 53 | manage_dashboard | true |
| 53 | manage_webstat | true |
| 53 | stdgui | true |
| 54 | dashboard | true |
| 54 | manage_dashboard | true |
| 54 | manage_webstat | true |
| 54 | stdgui | true |
| 55 | dashboard | true |
| 55 | manage_dashboard | true |
| 55 | manage_webstat | true |
| 55 | stdgui | true |
| 56 | dashboard | true |
| 56 | manage_dashboard | true |
| 56 | manage_webstat | true |
| 56 | stdgui | true |
| 57 | dashboard | true |
| 57 | manage_dashboard | true |
| 57 | manage_webstat | true |
| 57 | stdgui | true |
| 59 | cp_access | true |
| 60 | cp_access | true |
| 61 | cp_access | true |
| 64 | cp_access | true |
| 66 | cp_access | true |
| 67 | cp_access | true |
| 68 | cp_access | true |
| 69 | cp_access | true |
| 70 | cp_access | true |
| 71 | cp_access | true |
| 72 | cp_access | true |
| 76 | cp_access | true |
| 77 | cp_access | true |
| 78 | cp_access | true |
| 79 | cp_access | true |
| 80 | cp_access | true |
| 81 | cp_access | true |
| 82 | cp_access | true |
| 83 | cp_access | true |
| 84 | cp_access | true |
| 85 | cp_access | true |
| 86 | cp_access | true |
| 87 | cp_access | true |
| 88 | cp_access | true |
| 89 | cp_access | true |
| 90 | cp_access | true |
| 91 | cp_access | true |
| 92 | cp_access | true |
| 93 | cp_access | true |
+----+-------------------------+-------+
141 rows in set (0.01 sec)

So they're all on "true".

Could anybody be so kind and help me on this issue?
Many thanks in advance -
Sandy

 

[IgorG]

We have already submitted corresponding bugreport for developers. Problem has high priority and under developers investigation now. I hope it will be fixed soon.

 

[Sandy1980]

Hello Igor,

thanks for your quick response.
Please contact me in this topic, when the bug is fixed.

Best regards,
Sandy

 

[Sandy1980]

Is still no solution in sight igor?
I'm nervous about not doing a backup for so long..

Best regards,
Sandy

 

[IgorG]

I haven't any response from developers. I can suggest you contact support team and escalate this problem if it is really critical for you.