Backup error

[Fede Marsell]

Backup error after upgrade to 10.3.1

Upgrade to 10.3.1, and now Pleskbackup failed:

[root@p01 backup]# /usr/local/psa/bin/pleskbackup server --configuration --output-file=/backup_TEST -v
Accounts [0/4], Domains [0/3]
Accounts [1/4], Domains [2/3]
-------------- Start print backup log hire --------------
<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="error" log-location="/usr/local/psa/PMM/sessions/2011-09-30-162858.64/migration.result">
<message id="86354451-e07a-4ac8-8292-ebab79e71cbb" severity="error" code="fatal">
<description>Runtime error</description>
</message>
<message id="638def28-2610-4a47-8503-de548ab01aa0" severity="error" code="CheckDump">
<description>Unable to check dump: Could not check dump. Invalid xml response:
at /usr/local/psa/PMM/agents/PleskX/PmmCli.pm line 177
PmmCli:arseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1126
main::checkDump('/var/lib/psa/dumps', '', '/usr/local/psa/PMM/sessions/2011-09-30-162858.64') called at /usr/local/psa/admin/bin/plesk_agent_manager line 661
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 405
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 397
Error::subs::try('CODE(0x9558a98)', 'HASH(0x9558d80)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 670
main:erform('verbose', 1, 'owner-type', 'server', 'split-size', 'undef', 'session-path', '/usr/local/psa/PMM/sessions/2011-09-30-162858.64', 'all', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1200
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 397
Error::subs::try('CODE(0x8642b44)', 'HASH(0x9455f28)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1209
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1211.
</description>
</message>
<message id="9be310f3-656e-404f-89e3-baa9c09b257b" severity="error" code="fatal">
<description>Unable to create dump</description>
</message>
<message id="0124c5dc-6938-4934-8fc2-f54f9a0782e7" severity="error" code="UtilityError">
<description>Unable to get Global settings for APS Applications (ErrorCode: 3, STDOUT.</description>
</message>
</execution-result>
-------------- End print backup log hire --------------

You can view additional information in the log file located in /usr/local/psa/PMM/sessions/2011-09-30-162858.64 directory. This directory will be removed automatically after 30 days

Runtime error: The backup failed with errors!

And Pleskrestore still with errors:

pmm utility 'Conflict Detector' raised an exception. Error code is: 255
See pmmcli.log to find out detailed information on this

Complete info: http://forum.parallels.com/showthread.php?t=114515


Is there any solution to work properly copies?

 

[Fede Marsell]

Nobody have this problem?

after upgrade to Plesk 10, pleskbackup and plesk restore always fails.

What's the solution? Move to Plesk 9.X again?

We're working with Plesk since Plesk 2 (YES I SAID PLESK 2.X), but now we are very worried. Plesk 10 fails on the upgrade (from Plesk 9), and now, we can't make backups or restore it.

Thanks,

 

[Fede Marsell]

More people with the same problem: http://forum.parallels.com/showthread.php?t=112868

Any solution? Any micro-update?

 

[MargaritaK]

Hello! To understand the reason of your first problem (http://forum.parallels.com/showthread.php?t=114515) we need rsession logs. Info about it you can find in http://kb.odin.com/en/9679
About second problem. Please check your psadump.log (/usr/locak/psa/sessions/) It contains more info about error with backup.
Or you can try validate backup using http://kb.odin.com/en/6080.
In any case, write feedback about results)

Best regards.

 

[Fede Marsell]

Well, the problem still on restore/backups functions.

I fixed a lot of problems with the bootstrapper.sh command:

/usr/local/psa/bootstrapper/pp10.12.0-bootstrapper/bootstrapper.sh repair

At this moment, I can restore the following backups:

Plesk 9.X to Plesk 10.3.1 = Restore always successfully.
Plesk 10.X to Plesk 10.X (backup on server A and restore on same server) = Restore always successfully.

But the restore process fails on a diferent server:

Plesk 10.X to Plesk 10.X (backup on server A and restore server B) = Restore fails (I tried on two diferent servers. Both with the same error).

It's very strange becouse the restore process doesn't start ...... always show the same message:

First step:

Press "Siguiente" (Next) and then:

If I press "Next" (in Spanish "Siguiente") I go to the step 1 again.

Any solution? Any idea? What is happening?

At this moment, our company stop to upgrade to Plesk 10. Backup and Restore process are very very importan for us.

Thanks,

Miguel