1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

Backup Error

Discussion in 'Plesk 11.x for Linux' started by Wikibear, Feb 1, 2013.

  1. Wikibear

    Wikibear Regular Pleskian

    18
    85%
    Joined:
    Dec 11, 2011
    Messages:
    100
    Likes Received:
    0
    Since a week i have backup errors.

    Running system is openSuSE 12.1 with Plesk 11.0.9

    Thanks for help or hint.
     
  2. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,572
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    Any additional details from related error messages in Backup logs?

    /usr/local/psa/PMM/sessions/<session>/psadump.log
    /usr/local/psa/PMM/sessions/<session>/migration.log
    /usr/local/psa/PMM/logs/migration.log
    /usr/local/psa/PMM/logs/pmmcli.log
     
  3. Wikibear

    Wikibear Regular Pleskian

    18
    85%
    Joined:
    Dec 11, 2011
    Messages:
    100
    Likes Received:
    0
    Its attached on this thread. But there is no migration.log sorry.
     

    Attached Files:

  4. Alexander Bechtold

    Alexander Bechtold New Pleskian

    19
    85%
    Joined:
    May 6, 2009
    Messages:
    16
    Likes Received:
    0
    Same problem since auto update, they don`t make backups and no logs.

    <?xml version="1.0" encoding="UTF-8"?>
    <execution-result status="error" log-location="/usr/local/psa/PMM/sessions/2013-02-03-115941.426/migration.result">
    <object name="XXXXXXXX" type="reseller">
    <object name="XXXXXXXX" type="client">
    <message id="843fa541-b815-48c6-835b-a82faabdf1a6" severity="error" code="fatal">
    <description>Runtime error</description>
    </message>
    <message id="24e6ce3f-363e-4faf-837f-060e58ff28bc" severity="error" code="msgtext">
    <description>Invalid dump file name ''. Cannot determine backup prefix.</description>
    </message>
    <message id="ec925793-c54c-4b9d-80a4-d0edaa075b02" severity="error" code="CheckDump">
    <description>Unable to check dump: Could not check dump. Invalid xml response:
    at /usr/local/psa/PMM/agents/PleskX/PmmCli.pm line 177
    PmmCli::parseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1205
    main::checkDump('/srv/verwaltung/psa/dumps', '', '/usr/local/psa/PMM/sessions/2013-02-03-115941.426') called at /usr/local/psa/admin/bin/plesk_agent_manager line 672
    main::__ANON__() called at /usr/lib/perl5/vendor_perl/5.12.3/Error.pm line 415
    eval {...} called at /usr/lib/perl5/vendor_perl/5.12.3/Error.pm line 407
    Error::subs::try('CODE(0x2269e58)', 'HASH(0x2279a68)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 681
    main::perform('verbose', 4, 'owner-type', 'server', 'split-size', undef, 'session-path', '/usr/local/psa/PMM/sessions/2013-02-03-115941.426', 'description', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1279
    main::__ANON__() called at /usr/lib/perl5/vendor_perl/5.12.3/Error.pm line 408
    eval {...} called at /usr/lib/perl5/vendor_perl/5.12.3/Error.pm line 407
    Error::subs::try('CODE(0x8ccc50)', 'HASH(0x8ccdb8)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1288
    main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1290.
    </description>
    </message>
    <message id="4ff7108c-3d26-42ac-8c82-6452211bae19" severity="error" code="fatal">
    <description>Unable to create dump</description>
    </message>
    </object>
    </object>
    </execution-result>
     
    Last edited: Feb 3, 2013
  5. AxelN

    AxelN New Pleskian

    16
    35%
    Joined:
    Feb 14, 2011
    Messages:
    12
    Likes Received:
    0
    Hello since 26.01.2013 I have the same Problem:

    <?xml version="1.0" encoding="UTF-8"?>
    <execution-result status="error" log-location="/usr/local/psa/PMM/sessions/2013-02-03-061401.326/migration.result">
    <object name="generali" type="client">
    <message id="fc6086f1-3709-4b23-8c5a-a2a3ef93cf85" severity="error" code="fatal">
    <description>Runtime error</description>
    </message>
    <message id="963772d0-dfa6-45aa-8713-05d53043dce6" severity="error" code="msgtext">
    <description>Invalid dump file name ''. Cannot determine backup prefix.</description>
    </message>
    <message id="d1ba92e2-4888-415a-8da5-00042bf4e09b" severity="error" code="CheckDump">
    <description>Unable to check dump: Could not check dump. Invalid xml response:
    at /usr/local/psa/PMM/agents/PleskX/PmmCli.pm line 177
    PmmCli::parseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1205
    main::checkDump('/var/lib/psa/dumps', '', '/usr/local/psa/PMM/sessions/2013-02-03-061401.326') called at /usr/local/psa/admin/bin/plesk_agent_manager line 672
    main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 405
    eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 397
    Error::subs::try('CODE(0x1e52230)', 'HASH(0x1f77168)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 681
    main::perform('verbose', 0, 'clients-id', 'ARRAY(0x7867f8)', 'split-size', undef, 'session-path', '/usr/local/psa/PMM/sessions/2013-02-03-061401.326', 'profile-name', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1279
    main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
    eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 397
    Error::subs::try('CODE(0x786390)', 'HASH(0x786558)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1288
    main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1290.
    </description>
    </message>
    <message id="78ae2a4a-debc-4e7d-82ef-04b9a20d70f7" severity="error" code="fatal">
    <description>Unable to create dump</description>
    </message>
    </object>
    </execution-result>

    I didn't change anything on the Server. Was this an auto update?
     
  6. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,572
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
  7. AxelN

    AxelN New Pleskian

    16
    35%
    Joined:
    Feb 14, 2011
    Messages:
    12
    Likes Received:
    0
    describing the Backup Error, using the Template

    ---------------------------------------------------------------
    PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
    ---------------------------------------------------------------
    Parallels Plesk Panel v11.0.9_build110120608.15 os_SuSE 12.1
    psa-backup-manager 11.0.9-suse12.1.build110120608.15

    ---------------------------------------------------------------
    PROBLEM DESCRIPTION
    ---------------------------------------------------------------
    The error occurs when i try to backup a Customer in Plesk with the backup manager.

    ---------------------------------------------------------------
    STEPS TO REPRODUCE
    ---------------------------------------------------------------
    I try it to the FTP-Repository and to the Server-Repository with the same result the backup fails.


    ---------------------------------------------------------------
    ACTUAL RESULT
    ---------------------------------------------------------------
    Here the error Code from one Customer. Every backup try produce a similare error Code:

    <?xml version="1.0" encoding="UTF-8"?>
    <execution-result status="error" log-location="/usr/local/psa/PMM/sessions/2013-02-05-064402.81/migration.result">
    <object name="kundeF" type="client">
    <message id="0dfd367b-75de-4ab0-8d47-315c34bf58ba" severity="error" code="fatal">
    <description>Runtime error</description>
    </message>
    <message id="a42f9d33-208b-4f86-83da-cc4fd2f5a8cb" severity="error" code="msgtext">
    <description>Invalid dump file name ''. Cannot determine backup prefix.</description>
    </message>
    <message id="d852c1ef-7c74-489e-85e8-18efcbb8894b" severity="error" code="CheckDump">
    <description>Unable to check dump: Could not check dump. Invalid xml response:
    at /usr/local/psa/PMM/agents/PleskX/PmmCli.pm line 177
    PmmCli::parseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1205
    main::checkDump('/var/lib/psa/dumps', '', '/usr/local/psa/PMM/sessions/2013-02-05-064402.81') called at /usr/local/psa/admin/bin/plesk_agent_manager line 672
    main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 405
    eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 397
    Error::subs::try('CODE(0x1e52240)', 'HASH(0x2079fe8)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 681
    main::perform('verbose', 0, 'clients-id', 'ARRAY(0x7867f8)', 'split-size', undef, 'session-path', '/usr/local/psa/PMM/sessions/2013-02-05-064402.81', 'profile-name', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1279
    main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
    eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 397
    Error::subs::try('CODE(0x786390)', 'HASH(0x786558)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1288
    main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1290.
    </description>
    </message>
    <message id="3d900d7b-51a6-4753-81ac-979e59eadd20" severity="error" code="fatal">
    <description>Unable to create dump</description>
    </message>
    </object>
    </execution-result>

    ---------------------------------------------------------------
    EXPECTED RESULT
    ---------------------------------------------------------------
    Backup of the customer on server repository or ftp repository

    ---------------------------------------------------------------
    ANY ADDITIONAL INFORMATION
    --------------------------------------------------------------
    I didn't change anything on the configuration on the Server. (Auto-update is on)
    The last correct Backup: Jan 26, 2013 11:14 PM
     

    Attached Files:

  8. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,572
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    Version of installed MU?
     
  9. AxelN

    AxelN New Pleskian

    16
    35%
    Joined:
    Feb 14, 2011
    Messages:
    12
    Likes Received:
    0
    Do you mean the micro update?

    If you mean the micro update:

    cat /root/.autoinstaller/microupdates.xml


    <?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
    <patches>
    <product id="plesk" version="11.0.9" installed-at="20121214T154803">
    <patch version="35" timestamp="" installed-at="20130201T123436" />
    </product>
    </patches>
     
  10. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,572
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    Thanks.
    I have created corresponding request to developers (#1585822 for your reference)
    I will update thread with results as soon as I receive them.
     
  11. Alexander Bechtold

    Alexander Bechtold New Pleskian

    19
    85%
    Joined:
    May 6, 2009
    Messages:
    16
    Likes Received:
    0
    Thanks AxelN,

    for us same situation an versions on an suse system. Hope paralles have an solution for this.

    Alex
     
  12. StTiLa

    StTiLa New Pleskian

    10
     
    Joined:
    Feb 2, 2013
    Messages:
    4
    Likes Received:
    0
    Anything new?
    Same problem here.

    Do you have a clue, when you'll find a solution?
     
  13. AxelN

    AxelN New Pleskian

    16
    35%
    Joined:
    Feb 14, 2011
    Messages:
    12
    Likes Received:
    0
    Please hurry up!

    Please hurry up! We cannot backup our Servers!
     
  14. AxelN

    AxelN New Pleskian

    16
    35%
    Joined:
    Feb 14, 2011
    Messages:
    12
    Likes Received:
    0
    pleskbackup on the command line doesn't work to

    I also try Pleskbackup on the commandline. It fails with an runtime error
     
  15. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,572
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    Have you tried contact Support Team? They will help you much more faster with fixing this issue directly on your server.
     
  16. Alexander Bechtold

    Alexander Bechtold New Pleskian

    19
    85%
    Joined:
    May 6, 2009
    Messages:
    16
    Likes Received:
    0
    Doesn`t work when you get plesk from provider and provider doesn`t support.
     
  17. AxelN

    AxelN New Pleskian

    16
    35%
    Joined:
    Feb 14, 2011
    Messages:
    12
    Likes Received:
    0
    =>"Doesn`t work when you get plesk from provider and provider doesn`t support."
    I have the same Problem.

    This is a bug that plesk provide us with a update!! Please correct this.
    I dont want pay any Money for a fault from Parallels.
     
    Last edited: Feb 14, 2013
  18. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,572
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    Request is already submitted. You have ID of this request and you can provide it to Support Team. I wrote here a lot of times already - you will be refunded for your ticket if it is really bug in Plesk!
     
  19. AxelN

    AxelN New Pleskian

    16
    35%
    Joined:
    Feb 14, 2011
    Messages:
    12
    Likes Received:
    0
    Thx at lot

    Thx, i didnt new that.
     
  20. kein0815

    kein0815 New Pleskian

    15
    55%
    Joined:
    Nov 5, 2010
    Messages:
    2
    Likes Received:
    0
    Same error here

    Pls fix that bug, it has been provided with Parallels update. No backup is working at all! This must be a high priority case!
     
Loading...