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Backup Error

W

Wikibear

Regular Pleskian
Since a week i have backup errors.

<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="error" log-location="/usr/local/psa/PMM/sessions/2013-02-01-031202.993/migration.result">
<object name="u65611872" type="client">
<message id="74a59f12-7c52-4847-8ba2-17adbe03f2f0" severity="error" code="fatal">
<description>Runtime error</description>
</message>
<message id="9f70ecaf-79de-422a-8865-07236332dea0" severity="error" code="msgtext">
<description>Invalid dump file name ''. Cannot determine backup prefix.</description>
</message>
<message id="e9faca23-574a-497b-8a0e-a91b183eba0c" severity="error" code="CheckDump">
<description>Unable to check dump: Could not check dump. Invalid xml response:
at /usr/local/psa/PMM/agents/PleskX/PmmCli.pm line 177
PmmCli::parseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1205
main::checkDump('/var/lib/psa/dumps', '', '/usr/local/psa/PMM/sessions/2013-02-01-031202.993') called at /usr/local/psa/admin/bin/plesk_agent_manager line 672
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 405
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 397
Error::subs::try('CODE(0x1e526d8)', 'HASH(0x1e4bf98)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 681
main::perform('verbose', 0, 'split-size', 2146435072, 'only-hosting', 1, 'session-path', '/usr/local/psa/PMM/sessions/2013-02-01-031202.993', 'profile-name', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1279
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 397
Error::subs::try('CODE(0x786390)', 'HASH(0x786558)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1288
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1290.
</description>
</message>
<message id="23474ec9-888f-4a4c-82b6-41ff9db0f1d5" severity="error" code="fatal">
<description>Unable to create dump</description>
</message>
</object>
</execution-result>
Click to expand...

Running system is openSuSE 12.1 with Plesk 11.0.9

Thanks for help or hint.
 
Any additional details from related error messages in Backup logs?

/usr/local/psa/PMM/sessions/<session>/psadump.log
/usr/local/psa/PMM/sessions/<session>/migration.log
/usr/local/psa/PMM/logs/migration.log
/usr/local/psa/PMM/logs/pmmcli.log
 
Its attached on this thread. But there is no migration.log sorry.
 

Attachments

  • backuperror.zip
    78 KB · Views: 1
Same problem since auto update, they don`t make backups and no logs.

<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="error" log-location="/usr/local/psa/PMM/sessions/2013-02-03-115941.426/migration.result">
<object name="XXXXXXXX" type="reseller">
<object name="XXXXXXXX" type="client">
<message id="843fa541-b815-48c6-835b-a82faabdf1a6" severity="error" code="fatal">
<description>Runtime error</description>
</message>
<message id="24e6ce3f-363e-4faf-837f-060e58ff28bc" severity="error" code="msgtext">
<description>Invalid dump file name ''. Cannot determine backup prefix.</description>
</message>
<message id="ec925793-c54c-4b9d-80a4-d0edaa075b02" severity="error" code="CheckDump">
<description>Unable to check dump: Could not check dump. Invalid xml response:
at /usr/local/psa/PMM/agents/PleskX/PmmCli.pm line 177
PmmCli::parseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1205
main::checkDump('/srv/verwaltung/psa/dumps', '', '/usr/local/psa/PMM/sessions/2013-02-03-115941.426') called at /usr/local/psa/admin/bin/plesk_agent_manager line 672
main::__ANON__() called at /usr/lib/perl5/vendor_perl/5.12.3/Error.pm line 415
eval {...} called at /usr/lib/perl5/vendor_perl/5.12.3/Error.pm line 407
Error::subs::try('CODE(0x2269e58)', 'HASH(0x2279a68)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 681
main::perform('verbose', 4, 'owner-type', 'server', 'split-size', undef, 'session-path', '/usr/local/psa/PMM/sessions/2013-02-03-115941.426', 'description', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1279
main::__ANON__() called at /usr/lib/perl5/vendor_perl/5.12.3/Error.pm line 408
eval {...} called at /usr/lib/perl5/vendor_perl/5.12.3/Error.pm line 407
Error::subs::try('CODE(0x8ccc50)', 'HASH(0x8ccdb8)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1288
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1290.
</description>
</message>
<message id="4ff7108c-3d26-42ac-8c82-6452211bae19" severity="error" code="fatal">
<description>Unable to create dump</description>
</message>
</object>
</object>
</execution-result>
 
Last edited:
Hello since 26.01.2013 I have the same Problem:

<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="error" log-location="/usr/local/psa/PMM/sessions/2013-02-03-061401.326/migration.result">
<object name="generali" type="client">
<message id="fc6086f1-3709-4b23-8c5a-a2a3ef93cf85" severity="error" code="fatal">
<description>Runtime error</description>
</message>
<message id="963772d0-dfa6-45aa-8713-05d53043dce6" severity="error" code="msgtext">
<description>Invalid dump file name ''. Cannot determine backup prefix.</description>
</message>
<message id="d1ba92e2-4888-415a-8da5-00042bf4e09b" severity="error" code="CheckDump">
<description>Unable to check dump: Could not check dump. Invalid xml response:
at /usr/local/psa/PMM/agents/PleskX/PmmCli.pm line 177
PmmCli::parseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1205
main::checkDump('/var/lib/psa/dumps', '', '/usr/local/psa/PMM/sessions/2013-02-03-061401.326') called at /usr/local/psa/admin/bin/plesk_agent_manager line 672
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 405
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 397
Error::subs::try('CODE(0x1e52230)', 'HASH(0x1f77168)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 681
main::perform('verbose', 0, 'clients-id', 'ARRAY(0x7867f8)', 'split-size', undef, 'session-path', '/usr/local/psa/PMM/sessions/2013-02-03-061401.326', 'profile-name', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1279
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 397
Error::subs::try('CODE(0x786390)', 'HASH(0x786558)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1288
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1290.
</description>
</message>
<message id="78ae2a4a-debc-4e7d-82ef-04b9a20d70f7" severity="error" code="fatal">
<description>Unable to create dump</description>
</message>
</object>
</execution-result>

I didn't change anything on the Server. Was this an auto update?
 
describing the Backup Error, using the Template

---------------------------------------------------------------
PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
---------------------------------------------------------------
Parallels Plesk Panel v11.0.9_build110120608.15 os_SuSE 12.1
psa-backup-manager 11.0.9-suse12.1.build110120608.15

---------------------------------------------------------------
PROBLEM DESCRIPTION
---------------------------------------------------------------
The error occurs when i try to backup a Customer in Plesk with the backup manager.

---------------------------------------------------------------
STEPS TO REPRODUCE
---------------------------------------------------------------
I try it to the FTP-Repository and to the Server-Repository with the same result the backup fails.


---------------------------------------------------------------
ACTUAL RESULT
---------------------------------------------------------------
Here the error Code from one Customer. Every backup try produce a similare error Code:

<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="error" log-location="/usr/local/psa/PMM/sessions/2013-02-05-064402.81/migration.result">
<object name="kundeF" type="client">
<message id="0dfd367b-75de-4ab0-8d47-315c34bf58ba" severity="error" code="fatal">
<description>Runtime error</description>
</message>
<message id="a42f9d33-208b-4f86-83da-cc4fd2f5a8cb" severity="error" code="msgtext">
<description>Invalid dump file name ''. Cannot determine backup prefix.</description>
</message>
<message id="d852c1ef-7c74-489e-85e8-18efcbb8894b" severity="error" code="CheckDump">
<description>Unable to check dump: Could not check dump. Invalid xml response:
at /usr/local/psa/PMM/agents/PleskX/PmmCli.pm line 177
PmmCli::parseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1205
main::checkDump('/var/lib/psa/dumps', '', '/usr/local/psa/PMM/sessions/2013-02-05-064402.81') called at /usr/local/psa/admin/bin/plesk_agent_manager line 672
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 405
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 397
Error::subs::try('CODE(0x1e52240)', 'HASH(0x2079fe8)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 681
main::perform('verbose', 0, 'clients-id', 'ARRAY(0x7867f8)', 'split-size', undef, 'session-path', '/usr/local/psa/PMM/sessions/2013-02-05-064402.81', 'profile-name', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1279
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 397
Error::subs::try('CODE(0x786390)', 'HASH(0x786558)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1288
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1290.
</description>
</message>
<message id="3d900d7b-51a6-4753-81ac-979e59eadd20" severity="error" code="fatal">
<description>Unable to create dump</description>
</message>
</object>
</execution-result>

---------------------------------------------------------------
EXPECTED RESULT
---------------------------------------------------------------
Backup of the customer on server repository or ftp repository

---------------------------------------------------------------
ANY ADDITIONAL INFORMATION
--------------------------------------------------------------
I didn't change anything on the configuration on the Server. (Auto-update is on)
The last correct Backup: Jan 26, 2013 11:14 PM
 

Attachments

  • LogsServer.zip
    52.1 KB · Views: 1
---------------------------------------------------------------
PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
---------------------------------------------------------------
Parallels Plesk Panel v11.0.9_build110120608.15 os_SuSE 12.1
psa-backup-manager 11.0.9-suse12.1.build110120608.15
Click to expand...

Version of installed MU?
 
Do you mean the micro update?

If you mean the micro update:

cat /root/.autoinstaller/microupdates.xml


<?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
<patches>
<product id="plesk" version="11.0.9" installed-at="20121214T154803">
<patch version="35" timestamp="" installed-at="20130201T123436" />
</product>
</patches>
 
Thanks.
I have created corresponding request to developers (#1585822 for your reference)
I will update thread with results as soon as I receive them.
 
pleskbackup on the command line doesn't work to

I also try Pleskbackup on the commandline. It fails with an runtime error
 
=>"Doesn`t work when you get plesk from provider and provider doesn`t support."
I have the same Problem.

This is a bug that plesk provide us with a update!! Please correct this.
I dont want pay any Money for a fault from Parallels.
 
Last edited:
AxelN said:
=>"Doesn`t work when you get plesk from provider and provider doesn`t support."
I have the same Problem.

This is a bug that plesk provide us with a update!! Please correct this.
I dont want pay any Money for a fault from Parallels.
Click to expand...

Request is already submitted. You have ID of this request and you can provide it to Support Team. I wrote here a lot of times already - you will be refunded for your ticket if it is really bug in Plesk!
 
Same error here

Pls fix that bug, it has been provided with Parallels update. No backup is working at all! This must be a high priority case!
 
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