Backup Error

[kanada]

Hello,

I have the same problem due migration process between PLESK 9.5.4 FC11 i686 and PLESK 11.0.9 Centos6 x64 #MU37
Same errors on different client migration
psadump.log:

[31372]: 20:14:11 INFO ------------------------------------------------------------
[31372]: 20:14:11 INFO Migration status reporting initialized.
[31372]: 20:14:11 INFO Status file: /usr/local/psa/PMM/rsessions/20130217211410564/dump-status.xml
[31372]: 20:14:11 INFO ------------------------------------------------------------
[31372]: 20:14:30 ERROR 8a184ed3-49cd-49d5-8731-851b72a5fad9 Unable to create dump:
at /usr/local/psa/PMM/agents/shared/Logging.pm line 84
Logging::error('Unable to create dump', 'fatal') called at /usr/local/psa/admin/bin/plesk_agent_manager line 650
main::__ANON__('Error::Simple=HASH(0x3c1db68)', 'SCALAR(0x35c4768)') called at /usr/share/perl5/Error.pm line 339
eval {...} called at /usr/share/perl5/Error.pm line 329
Error::subs::run_clauses('HASH(0x3c2d5f8)', '\'undef\' value passed to XmlNode::setAttribute for \'guid\' ...', undef, 'ARRAY(0x3be6900)') called at /usr/share/perl5/Error.pm line 426
Error::subs::try('CODE(0x3c2d2f8)', 'HASH(0x3c2d5f8)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 652
main:erform('verbose', 0, 'split-size', undef, 'session-path', '/usr/local/psa/PMM/rsessions/20130217211410564', 'all', 1, 'migration-mode', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1279
main::__ANON__() called at /usr/share/perl5/Error.pm line 408
eval {...} called at /usr/share/perl5/Error.pm line 407
Error::subs::try('CODE(0x39ee9b0)', 'HASH(0x39eea88)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1288
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1290

migration.result:

<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="error" log-location="/usr/local/psa/PMM/rsessions/20130217211410564/migration.result">
<object name="XXXX" type="client">
<message id="8a184ed3-49cd-49d5-8731-851b72a5fad9" severity="error" code="fatal">
<description>Unable to create dump</description>
</message>
</object>
</execution-result>

Igor could you provide me ID ticket of that issue and help me how can i create a separate request to Support Team (i have a valid SUS).

Regards,
Alex

 

[IgorG]

Igor could you provide me ID ticket of that issue and help me how can i create a separate request to Support Team (i have a valid SUS).

My request ID is #1585822.
You can submit ticket to support team here https://www.parallels.com/support/request/

 

[stehar.com_DE]

solution?

I have the same error.
When there is a solution for the problem?
The problem now already 4 weeks is known ...

 

[Alexander Bechtold]

my problem is fixed

First thanks to IgorG, so i make an ticket by plesk (normaly i don`t do that).

So i create the ticket and get help in ULTRAFAST (22:17 ticket creation, 23:24 solution and solve for me)

Under suse 11.4 for my system, i only must be install the perl-DBD-mysql package and now backups work, they worked before the autoinstaller patch on 24.01.2013.

Thanks plesk for fast and high quality help.

Alexander

 

[IgorG]

First thanks to IgorG, so i make an ticket by plesk (normaly i don`t do that).

So i create the ticket and get help in ULTRAFAST (22:17 ticket creation, 23:24 solution and solve for me)

Under suse 11.4 for my system, i only must be install the perl-DBD-mysql package and now backups work, they worked before the autoinstaller patch on 24.01.2013.

Thanks plesk for fast and high quality help.

Alexander

Could you please tell me ticket ID?

 

[Alexander Bechtold]

Yes, no problem, #1598544.

Thanks for support

 

[StTiLa]

Thanks Igor for your support.

And a very big DANKE to Alexander for sharing his solution with us.
After installing perl-DBD-mysql everything works fine now.

THX

Stefan

 

[FlorianXPNET]

I have the same problem.
With i make a backup i have this error log :

Unable to parse options: Can't locate object method "getRLimitFsize" via package "SpecificConfig" at /opt/psa/PMM/agents/shared/AgentConfig.pm line 25$
at /opt/psa/PMM/agents/shared/AgentConfig.pm line 25
AgentConfig::AUTOLOAD() called at /opt/psa/admin/bin/plesk_agent_manager line 359
main:arseOptions() called at /opt/psa/admin/bin/plesk_agent_manager line 1268
main::__ANON__() called at /opt/psa/PMM/agents/shared/Error.pm line 405
eval {...} called at /opt/psa/PMM/agents/shared/Error.pm line 397
Error::subs::try('CODE(0x1f86248)', 'HASH(0x1f86350)') called at /opt/psa/admin/bin/plesk_agent_manager line 1276
main::main() called at /opt/psa/admin/bin/plesk_agent_manager line 1290.

00:48:01 DEBUG Unable to parse options: Can't locate object method "getRLimitFsize" via package "SpecificConfig" at /opt/psa/PMM/agents/shared/AgentCo$
at /opt/psa/PMM/agents/shared/AgentConfig.pm line 25
AgentConfig::AUTOLOAD() called at /opt/psa/admin/bin/plesk_agent_manager line 359
main:arseOptions() called at /opt/psa/admin/bin/plesk_agent_manager line 1268
main::__ANON__() called at /opt/psa/PMM/agents/shared/Error.pm line 405
eval {...} called at /opt/psa/PMM/agents/shared/Error.pm line 397
Error::subs::try('CODE(0x1f86248)', 'HASH(0x1f86350)') called at /opt/psa/admin/bin/plesk_agent_manager line 1276
main::main() called at /opt/psa/admin/bin/plesk_agent_manager line 1290.

00:48:01 ERROR Unable to parse optionsfatal
Use of uninitialized value $settings{"verbose"} in numeric gt (>) at /opt/psa/admin/bin/plesk_agent_manager line 481, <VERSION> line 1.
Use of uninitialized value $settings{"verbose"} in numeric gt (>) at /opt/psa/admin/bin/plesk_agent_manager line 484, <VERSION> line 1.
Runtime error: Undefined subroutine &HelpFuncs::makeMIMEBase64 called at /opt/psa/PMM/agents/PleskX/Packer.pm line 37, <VERSION> line 2.
at /opt/psa/PMM/agents/PleskX/Packer.pm line 37
Packer::_init('Packer=HASH(0x1a487c0)', 11.0.9, 'Storage::FileStorage=HASH(0x1f88e58)') called at /opt/psa/PMM/agents/PleskX/Packer.pm line 26
Packer::new('Packer', 11.0.9, 'Storage::FileStorage=HASH(0x1f88e58)') called at /opt/psa/PMM/agents/PleskX/PleskX.pm line 142
PleskX::_init('PleskX=HASH(0x1f88078)', 'Storage::FileStorage=HASH(0x1f88e58)', 'BackupDumpStatus=HASH(0x1f87dd8)', '/opt/psa/PMM/agents/share$
PleskX::new('PleskX', 'Storage::FileStorage=HASH(0x1f88e58)', 'BackupDumpStatus=HASH(0x1f87dd8)', '/opt/psa/PMM/agents/shared', undef) called $
main:erform() called at /opt/psa/admin/bin/plesk_agent_manager line 1279
main::__ANON__() called at /opt/psa/PMM/agents/shared/Error.pm line 398
eval {...} called at /opt/psa/PMM/agents/shared/Error.pm line 397
Error::subs::try('CODE(0x1f86248)', 'HASH(0x1f86320)') called at /opt/psa/admin/bin/plesk_agent_manager line 1288
main::main() called at /opt/psa/admin/bin/plesk_agent_manager line 1290.

00:48:01 ERROR Runtime errorfatal
Undefined subroutine &Logging::serializeXmlLog called at /opt/psa/admin/bin/plesk_agent_manager line 1259, <VERSION> line 2.
at /opt/psa/admin/bin/plesk_agent_manager line 1258
main::writeMigrationResult() called at /opt/psa/admin/bin/plesk_agent_manager line 1291

Thanks for your help

 

[IgorG]

Looks like psa-backup-manager package is corrupted. Try to troubleshoot it with something like:

# find /usr/local/psa/PMM/agents -name '*.pm' -print | xargs grep getRLimitFsize
/usr/local/psa/PMM/agents/shared/CommonConfig.pm:sub getRLimitFsize {

# rpm -qf /usr/local/psa/PMM/agents/shared/CommonConfig.pm
psa-backup-manager-11.0.9-cos6.build110120608.16.i386

# rpm -V psa-backup-manager

And reinstall psa-backup-manager if it is broken.

 

[FlorianXPNET]

Sorry, but i'm on Debian 6 Squeeze.

How to reinstall PMM on this?


Thanks

 

[IgorG]

Try to remove psa-backup-manager package and install it back with Autoinstaller.

 

[FlorianXPNET]

Where is the autoInstaller?
With /usr/local/psa/admin/bin/autoinstaller it's only install.

 

[IgorG]

Use Debian OS package manager dpkg for removing packages.

 

[FlorianXPNET]

Thanks a lot, after reinstall, all is ok!