Issue Backup Import no database user

[RingoStar77]

Hi there,

I am currently migrating all my customers to a new server. This is what I do:

1. Go to customer on old server and make full backup to ftp backup server
2. Create customer on new server
3. Add the same ftp credentials to the new customer in backup manager
4. Import recently made backup from old server (selected full restore)

Everything works fine except that no database user is created but the database itself is being created though. So for example Wordpress will not work after importing the backup unless I manually create the right database user.

Am I doing something wrong?

Best regards
Ringo

 

[IgorG]

What about just using Plesk Migrator?

 

[RingoStar77]

This currently not possible due to security restrictions (SSH from single IP only)