Backup Management doesn't run

[derkumk]

Hello,

After my Plesk Panel makes an automatically Update, I noticed that the Backup-Management doesn't run anymore.

The ERROR-Details after trying to make a backup:

<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="error" log-location="/opt/psa/PMM/sessions/2012-03-22-113458.815/migration.result">
<message id="7a7ab479-4759-4628-8767-b7414cb0c7e2" severity="error" code="CheckDump">
<description>Unable to check dump: Could not check dump. Invalid xml response:
at /opt/psa/PMM/agents/PleskX/PmmCli.pm line 177
PmmCli:arseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at /opt/psa/admin/bin/plesk_agent_manager line 1136
main::checkDump('/var/lib/psa/dumps', '', '/opt/psa/PMM/sessions/2012-03-22-113458.815') called at /opt/psa/admin/bin/plesk_agent_manager line 670
main::__ANON__() called at /usr/share/perl5/Error.pm line 416
eval {...} called at /usr/share/perl5/Error.pm line 408
Error::subs::try('CODE(0x2f7e338)', 'HASH(0x2f7e908)') called at /opt/psa/admin/bin/plesk_agent_manager line 679
main:erform('verbose', 4, 'owner-type', 'server', 'split-size', undef, 'session-path', '/opt/psa/PMM/sessions/2012-03-22-113458.815', 'description', ...) called at /opt/psa/admin/bin/plesk_agent_manager line 1210
main::__ANON__() called at /usr/share/perl5/Error.pm line 409
eval {...} called at /usr/share/perl5/Error.pm line 408
Error::subs::try('CODE(0x2d9e6a8)', 'HASH(0x2d9e780)') called at /opt/psa/admin/bin/plesk_agent_manager line 1219
main::main() called at /opt/psa/admin/bin/plesk_agent_manager line 1221.
</description>
</message>
<message id="5914bd24-e64e-47f2-83be-17567007c95e" severity="error" code="fatal">
<description>Unable to create dump</description>
</message>
<message id="383654bf-6d41-4dce-81e1-b03becc1f9de" severity="error" code="UtilityError">
<description>Sitebuilder backup was not created.</description>
</message>
</execution-result>

BS Linux 2.6.32-5-amd64, Debian 6
Panel-Version 10.4.4

I have already searched for this problem, but I don't find anything...

Thank you for your help!

Kind regards
Kwitsch

 

[derkumk]

No one who can tell me whats i can do?

I think its not OK, when I pay for a support ticket for the Parallels support, because it's an error which the software causes!!!!

 

[IgorG]

If you report bug to Support team it means that you wish that your problem should be fixed on your server. In that case you pay for support, but not for bug report.

Also if you pay $75 for incident and support confirm that it is really bug of our product - you will receive one free incident bonus.

I think that is reasonable and fair.