backup Manager Could not find password for account id '396'. Return empty password

[jcgalvez]

Hello,

I have a new problem with the 11.5.30 upgrade

I had to totally remove/delete all my old 11.09 backups and leave the backup directory clean to start a new 11.5.30 fresh backup.

However every time I try to make a fresh backup, I get the following error

Details
Creation date 2013-Sep-27 08:45:15
Backup name backup_info_1309270845.xml
Created by admin.png Javier
Error Log
Error: domain "domaininconflict.com"

Could not find password for account id '396'. Return empty password

how can I find which account is 396 since I searched thru all the accounts and none is called 396 anywhere within the domain.

So, due to this error, I cannot do a complete restore, always fails here and with no solution.

I feel upgrading to 11.5.30 was a total mistake, and I have already 4 problems reported.

Please be kind to fix and solve this problem, or at least provide some solution

Thank you a lot.

Javier

 

[IgorG]

This error occurs due to null password for some email accounts. You can follow the steps given below to fix this error.

Run the mysql query given below to check the email account.

Select * from mail where account_id=XXXX

Then you will be able to find the email account. You can rest the password of the email account.

 

[jcgalvez]

Hello,

I'm speaking about a WINDOWS server, not a linux one, please I would request the steps to find and solve this problem

thank you a lot

Javier

 

[IgorG]

Structure of Plesk psa database is the same for Linux or Windows Plesk. Therefore you can use provided solution for Plesk for Windows too.

 

[jcgalvez]

Hello,

How to determine which database is PLESK using?

Thank you a lot

Javier

 

[IgorG]

Hello,

How to determine which database is PLESK using?

Thank you a lot

Javier

Name of Plesk database is always 'psa'.