Backup Manager download Backup not working

[Henri]

Hi,
i am using CentOS 6.7 Final minimal, with all available updates.
My Plesk version: 12.05.30 Update # 24

I have a problem with the Backup Manager,
Create backups works very well, only if you try to download the backup there are the following error message:

Fehler: export-dump-as-file error (Error code = 1): == STDOUT ==================== ============================== == STDERR ==================== [30726]: 2016-03-12 13:30:17.529 ERROR aa61733d-6269-49eb-8cf1-ac6c837e6043 Can't export file 'clients/web1021/domains/example.org/backup_info_1603090048_1603121329.xml' to /mnt/storagespace/tmp/dumpXemeVW.tar. Error code: 1. Repository error: Unable to pack /mnt/storagespace/tmp/repo_transport_tmp_Zbfb2w/: /bin/tar: .discovered/backup_info_1603090048: file changed as we read it /bin/tar: .discovered/backup_info_1603090048_1603090013: file changed as we read it [30726]: 2016-03-12 13:30:17.530 ERROR 38f5438c-a7fc-43ab-8366-cafd996d8077 The export have been made successfully but can not be exported because of errors above. Runtime error: Export dump failed at /usr/local/psa/admin/bin/plesk_agent_manager line 1160. [30726]: 2016-03-12 13:30:17.532 ERROR 85f25c3d-66e3-4bd5-89bc-618630ce261d Runtime error: Export dump failed at /usr/local/psa/admin/bin/plesk_agent_manager line 1160. : at /usr/local/psa/PMM/agents/shared/Logging.pm line 108 Logging::error('Runtime error: Export dump failed at /usr/local/psa/admin/bin...', 'fatal') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1323 main::__ANON__('Error::Simple=HASH(0x3e9aae8)', 'SCALAR(0x2be7c20)') called at /usr/local/psa/PMM/agents/shared/Error.pm line 330 eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 321 Error::subs::run_clauses('HASH(0x3e8faf0)', 'Export dump failed at /usr/local/psa/admin/bin/plesk_agent_ma...', undef, 'ARRAY(0x2be8208)') called at /usr/local/psa/PMM/agents/shared/Error.pm line 417 Error::subs::try('CODE(0x3e8f7c0)', 'HASH(0x3e8faf0)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1325 main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1329 ==============================

the tar (dumpXemeVW.tar) file is located in / mnt / storage space / tmp, but you will in the end does not seem to move for download.


Before upgrading from 12.0.18 to 12.5 it worked wonderfully.

I hope someone can help, I've been looking for a week for a solution and have found nothing.

Thanks for your help
Henri

 

[Dmitry Y.]

You should contact support to get it fixed

 

[Henri]

Hello Dmitry,
Thanks for your reply, I have a Web Host Edition on a VPS,
my Reseller can not or will not give any support.

If I want to contact with the Plesk Support I need a support code, my reseller can give me a code.

How can I still contact support?

Greetings Henri

 

[Dmitry Y.]

Here the link you could follow https://cscontact.plesk.com/form/32/?Product=Plesk

 

[Henri]

Hello Dmitry,
That I get when I enter my data,
my Reseller can not or will not provide support and a code he did not provide my disposal.
What can I do in such a case?

• indicated Not a valid support code

• It was identified that your Plesk license was purchased from one of the Plesk Partners. We strongly recommend that you request support from that provider. Plesk Partners are fully trained by Plesk and deliver best-in-the-industry support for Plesk products running on their infrastructure. You can use the product documentation (docs.plesk.com) and Knowledgebase (kb.plesk.com) to find a solution or ask a question on the Plesk Forum (talk.plesk.com). Plesk Partners should use their support codes to contact Plesk technical support team.