Issue Backup Manager Error

[voelu28]

Server operating system version

Ubuntu 20.04.6 LTS

Plesk version and microupdate number

18.0.56 Update #4

Hello, I'm getting this errors for every subscription/domain after a backup was initiated:

Warning: Subscription "abc.de"
Not all the data from /var/www/vhosts/abc.de was backed up successfully:

.ssh/id_rsa: Cannot open: Permission denied

.ssh/id_rsa.pub: Cannot open: Permission denied

.wp-toolkit: Cannot open: Permission denied

.wp-toolkit/backups: Cannot stat: Permission denied

.wp-toolkit/snapshots: Cannot stat: Permission denied

.wp-toolkit/snapshots/instance_files_4_vkenv.zip: Cannot stat: Permission denied

wordpress-backups/abc.de__2020-12-09T20_17_35+0100.zip: Cannot open: Permission denied

wordpress-backups/abc.de__2021-09-09T18_23_00+0200.zip: Cannot open: Permission denied

wordpress-backups/abc.de__2022-08-05T04_01_02+0200.zip: Cannot open: Permission denied

Warning: Extension "Git"
Unable to back up extension. Error: Failed to exec backup_restore_helper: Exit code: 1: filemng failed: base64: /var/www/vhosts/faircorruption.de/.ssh/id_rsa.pub: Permission denied filemng: Error occurred during /usr/bin/base64 command.

What I actually have done: Unable to start the migration: Permission denied (password) or id_rsa.203.0.113.2 not accessible - Support Cases from Plesk Knowledge Base

 

[voelu28]

I'm using Juggernaut Firewall. Plesk Repair Kit found nothing.

 

[Jan Bludau]

seems to be a permissions problem

run under SSH the following command:

plesk repair fs abc.de -y

have a look at this nice guide Plesk Repair Utility

 

[voelu28]

Nothing found

 

[Jan Bludau]

go to your domain directory /var/www/vhosts/<domain>/ use ls -al to display the directory. There you will see the usernames check whether the directory has the username first "Name" in the display.

ls -al /pathtoyourdomain/

Next, compare the name with the directories where you have “permission denied”.

If there are other names than the main user name of the FTPS / SSH from the domain, you should run

chown -R <usernameofdomain>:psaserv ./<pathtoyourbackupfolder>

check the directory permissions and if necessary change them with:

chmod -R 755 ./pathtoyourbackupfolder

be careful with -R it recursiv

 

[ChristophRo]

We do have this problem as well on all our servers since the 18.0.57 update...

 

[Peter Debik]

@ChristophRo, could you please open a support ticket on this? As there have been other issues with the backup since 18.0.57 I am not sure whether this is a new bug that needs to be addressed, or whether this is part of existing bug(s) that are already known and will be fixed by a microupdate.

 

[Jan Bludau]

Plesk 18.0.57 WordPress toolkit works as expected for me

no error like this:

.wp-toolkit/backups: Cannot stat: Permission denied

 

[voelu28]

go to your domain directory /var/www/vhosts/<domain>/ use ls -al to display the directory. There you will see the usernames check whether the directory has the username first "Name" in the display.

ls -al /pathtoyourdomain/

Next, compare the name with the directories where you have “permission denied”.

If there are other names than the main user name of the FTPS / SSH from the domain, you should run

chown -R <usernameofdomain>:psaserv ./<pathtoyourbackupfolder>

check the directory permissions and if necessary change them with:

chmod -R 755 ./pathtoyourbackupfolder

be careful with -R it recursiv

Everything is set to psaserv. So I think it's a bug.

 

[voelu28]

go to your domain directory /var/www/vhosts/<domain>/ use ls -al to display the directory. There you will see the usernames check whether the directory has the username first "Name" in the display.

ls -al /pathtoyourdomain/

Next, compare the name with the directories where you have “permission denied”.

If there are other names than the main user name of the FTPS / SSH from the domain, you should run

chown -R <usernameofdomain>:psaserv ./<pathtoyourbackupfolder>

check the directory permissions and if necessary change them with:

chmod -R 755 ./pathtoyourbackupfolder

be careful with -R it recursiv

If somebody will do this, pls use "plesk repair fs" afterwards! Not every directory of the domains are "psaserv" but "psacln"!

 

[Peter Debik]

Only the document root directories are psaserv based, the files and directories underneath document roots are owned by the psacln group.

 

[rabber]

this log error backup