Resolved backup manager not accessible

[Sellighsphire]

We have been hacked. Now, we made a new backup, so we can init the whole server and get things back to work, step by step.
After the backup was done, we aren't able to access the backup manager to verify the backup that was made. The manager loads aprox. 10 minutes and after that shows the timeout message from ngix (504 Gateway Time-Out).
We need to access the manager again. Should we delete some files via ssh to clean the whole stuff? Are there any other hints to get this manager run again?
We are running plesk 11.5.30 on centOS 6 (yes, we know that we should have updated this server earlier)

Thanks
Jens

 

[IgorG]

Please look at this solution - 504 Gateway Timeout is shown while accessing Backup Manager with configured FTP storage: Unable to download remote file

 

[Sellighsphire]

Thanks for the hint. But there wasn't any tasks.db-file.
I then renamed the tasks-folder to tasks.bak, created a new folder named tasks
and after that the backup manager was running again.

 

[IgorG]

Thanks for the hint. But there wasn't any tasks.db-file.
I then renamed the tasks-folder to tasks.bak, created a new folder named tasks
and after that the backup manager was running again.

Yes, tasks.db is for latest Plesk versions. You could just remove tasks files from /usr/local/psa/PMM/tasks/ directory.