Issue Backup manager - restore

[hardbrasil]

Hello fellas,

our backup save and keep 4 files (weekly)
what happen is since 3 days ago we are unable to use any backup files except the latest.

when we access the date that we would like to restore, next page show some errors, and OK button, nothing else...

this mean that files are corrupted?

 

[Lloyd_mcse]

Hi mate,
what errors are shown in Plesk and...

/var/log/plesk/panel.log

You can find the backup manager logs here...

https://kb.plesk.com/en/111283

Backup logs: /usr/local/psa/PMM/logs/backup-<datetime>
Restore log: /usr/local/psa/PMM/logs/restore-<datetime>

Kind regards

Lloyd

 

[hardbrasil]

hello buddy,

in fact is an error log but without option to use that date release

 

[hardbrasil]

this is the log content:

Get dump 'backup_info_1605140440_1605270240.xml': Transport error: File 'backup_info_1605140440_1605270240.xml' not found

 

[Vipin M]

Database bd_phplivechat seems to be corrupted. try repairing the database using,

MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysqlcheck -uadmin -r bd_phplivechat

for 'warning:hosting", correct the ownership of the reported file. The system user of the subscription should have access.

 

[hardbrasil]

the issue is, this page was not supose to be showed;
i pretend to access the page to choose domain to perform the restore.
i have justa [ok] button and nothing else...