Issue Backup Restore Error

[Ahmet CAVUSOGLU]

Server operating system version

Centos 7

Plesk version and microupdate number

18.0.51

Hello, when I try to restore the backup I made on Onedrive, I get an error. When I look at the bug report, there is no report in it. Centos 7- Plesk Version Number: 18.0.51

The screenshot is attached.

 

[Peter Debik]

Sometimes, when a log is very long, it cannot be displayed in the graphical user interface. Instead you can check /var/log/plesk/PMM/restore-... for more information.

 

[Ahmet CAVUSOGLU]

Thanks Peter, the source of the error is: "Unable to import file as dump: Unable to run '/usr/local/psa/admin/bin/pmm-ras': 'utf-8' codec can't decode byte 0xba in position 35: invalid start byte". Thank you for your support

 

[Peter Debik]

It could be that a user account has a special character in the account name like a %. Please check it with

# plesk db "select pname,login from clients \G;"

It could return something like

*************************** 1. row ***************************
pname: John Doe
login: jhsn%hsd

If so, please rename the affected login names. Afterwards, rename the task.db file and retry the restore (mv /usr/local/psa/PMM/tasks/tasks.db{,.broken}).

 

[Ahmet CAVUSOGLU]

Hi Peter, it took a while to get back to you, I did the process you mentioned. But the username did not contain any Turkish characters. I also changed the name of the other process, task.db, but the problem persists.

 

[Peter Debik]

Please open a support ticket, because there are no more details on similar cases here on file.

https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk-

 

[Ahmet CAVUSOGLU]

Hi Peter, I have now checked the other servers I manage. For example, there is a similar problem on the Ubuntu 20 version server. I will upgrade to your new version 18.0.52 and try again. Not for repair support, if you want to observe the problem I can generate password for you.

 

[Ahmet CAVUSOGLU]

Hello again, it didn't get fixed with the version upgrade either. I am sending the log records to you for your information.

 

[Peter Debik]

Please open a support ticket, because there are no more details on similar cases here on file.
https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk-

 

[Ahmet CAVUSOGLU]

ok i'm creating it here thanks