• Dear Pleskians! The Plesk Forum will be undergoing scheduled maintenance on Monday, 7th of July, at 9:00 AM UTC. The expected maintenance window is 2 hours.
    Thank you in advance for your patience and understanding on the matter.

Issue Backup Restore Error

Ahmet CAVUSOGLU

New Pleskian
Server operating system version
Centos 7
Plesk version and microupdate number
18.0.51
Hello, when I try to restore the backup I made on Onedrive, I get an error. When I look at the bug report, there is no report in it. Centos 7- Plesk Version Number: 18.0.51

The screenshot is attached.
 

Attachments

  • screen.PNG
    screen.PNG
    333.4 KB · Views: 13
  • screen2.PNG
    screen2.PNG
    49.6 KB · Views: 11
Sometimes, when a log is very long, it cannot be displayed in the graphical user interface. Instead you can check /var/log/plesk/PMM/restore-... for more information.
 
Thanks Peter, the source of the error is: "Unable to import file as dump: Unable to run '/usr/local/psa/admin/bin/pmm-ras': 'utf-8' codec can't decode byte 0xba in position 35: invalid start byte". Thank you for your support
 
It could be that a user account has a special character in the account name like a %. Please check it with

Code:
# plesk db "select pname,login from clients \G;"
It could return something like
Code:
*************************** 1. row ***************************
pname: John Doe
login: jhsn%hsd
If so, please rename the affected login names. Afterwards, rename the task.db file and retry the restore (mv /usr/local/psa/PMM/tasks/tasks.db{,.broken}).
 
Hi Peter, it took a while to get back to you, I did the process you mentioned. But the username did not contain any Turkish characters. I also changed the name of the other process, task.db, but the problem persists.
 

Attachments

  • Ekran Alıntısı23.PNG
    Ekran Alıntısı23.PNG
    20.7 KB · Views: 10
Hi Peter, I have now checked the other servers I manage. For example, there is a similar problem on the Ubuntu 20 version server. I will upgrade to your new version 18.0.52 and try again. Not for repair support, if you want to observe the problem I can generate password for you.
 
Hello again, it didn't get fixed with the version upgrade either. I am sending the log records to you for your information.
 

Attachments

  • restore-2023-04-26-22-54-59-903.zip
    9.7 KB · Views: 2
Back
Top