• Please be aware: Kaspersky Anti-Virus has been deprecated
    With the upgrade to Plesk Obsidian 18.0.64, "Kaspersky Anti-Virus for Servers" will be automatically removed from the servers it is installed on. We recommend that you migrate to Sophos Anti-Virus for Servers.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

Issue Backup Restore Error

Ahmet CAVUSOGLU

New Pleskian
Server operating system version
Centos 7
Plesk version and microupdate number
18.0.51
Hello, when I try to restore the backup I made on Onedrive, I get an error. When I look at the bug report, there is no report in it. Centos 7- Plesk Version Number: 18.0.51

The screenshot is attached.
 

Attachments

  • screen.PNG
    screen.PNG
    333.4 KB · Views: 13
  • screen2.PNG
    screen2.PNG
    49.6 KB · Views: 11
Sometimes, when a log is very long, it cannot be displayed in the graphical user interface. Instead you can check /var/log/plesk/PMM/restore-... for more information.
 
Thanks Peter, the source of the error is: "Unable to import file as dump: Unable to run '/usr/local/psa/admin/bin/pmm-ras': 'utf-8' codec can't decode byte 0xba in position 35: invalid start byte". Thank you for your support
 
It could be that a user account has a special character in the account name like a %. Please check it with

Code:
# plesk db "select pname,login from clients \G;"
It could return something like
Code:
*************************** 1. row ***************************
pname: John Doe
login: jhsn%hsd
If so, please rename the affected login names. Afterwards, rename the task.db file and retry the restore (mv /usr/local/psa/PMM/tasks/tasks.db{,.broken}).
 
Hi Peter, it took a while to get back to you, I did the process you mentioned. But the username did not contain any Turkish characters. I also changed the name of the other process, task.db, but the problem persists.
 

Attachments

  • Ekran Alıntısı23.PNG
    Ekran Alıntısı23.PNG
    20.7 KB · Views: 10
Hi Peter, I have now checked the other servers I manage. For example, there is a similar problem on the Ubuntu 20 version server. I will upgrade to your new version 18.0.52 and try again. Not for repair support, if you want to observe the problem I can generate password for you.
 
Hello again, it didn't get fixed with the version upgrade either. I am sending the log records to you for your information.
 

Attachments

  • restore-2023-04-26-22-54-59-903.zip
    9.7 KB · Views: 2
Back
Top