Forwarded to devs Backup size count in domain

[Frank.P]

User name: Javier P.

TITLE

Backup size count in domain

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

Last Plesk Version Obsidian, Windows 2016

PROBLEM DESCRIPTION

Backup size in domain stadistics when setting was disabled show as count

STEPS TO REPRODUCE

Disabled count size to global setting

Create backup using admin

Wait 24h for size update

Domain count admin backup size

ACTUAL RESULT

Domain count admin backup size

EXPECTED RESULT

Domain not count admin backup size when global setting not checked

ANY ADDITIONAL INFORMATION

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Confirm bug

 

[IgorG]

Sorry, but developers can't reproduce this issue with your STR.
I'd suggest you contact Plesk Support Team for investigation this issue directly on your server.

 

[Frank.P]

Sorry, I explained bad the steps

1. Go to Tools and Setting > Server Preferences / Statistics
2. Unclick or disabled check : not include backup files created by the administrator
2. Go to any suscription and make a Scheduled Backup (not start Backup using button, the start will be the system scheduled)
3. Return when scheduled run and end
4. See the space in susciption and the backup count it

 

[IgorG]

1. Go to Tools and Setting > Server Preferences / Statistics
2. Unclick or disabled check : not include backup files created by the administrator
2. Go to any suscription and make a Scheduled Backup (not start Backup using button, the start will be the system scheduled)
3. Return when scheduled run and end
4. See the space in susciption and the backup count it

Thank you. Yes, developers can't reproduce it with exactly the same steps.
The issue should be investigated directly on your server. Therefore I'd suggest you contact Plesk Support Team.