Backup with Remote FTP Not working?

[smkied]

Hello!

I am trying to schedule some backups on my Plesk server to a remote FTP since I noticed this new function in Plesk.

However, when I try to enter all of the FTP information I get a really long pause and then at the end this error comes up:

Failed to write test data to the FTP account [url]ftp://68.178.232.94/:[/url] delete error: Could not open data connection to port 38704: Connection timed out

I have tried logging into to the FTP with FileZilla and it worked no problem, so I know the FTP is fine.

However, I have also tried using a different FTP account (different host) and it also worked fine. So I am assuming that this host must have some type of connection blocked or something?

Basically, I just need to know what I should be asking my host to open/enable in order for this backup thing to start working for me.

Any help/tips you can provide will be much appreciated. Thanks!!!

 

[poke]

Did you get this worked out? Sounds like a simple firewall issue.