Backups stopped working

[Raymond_Davelaar]

Suddenly backups stopped working. When I try to create a manual backup it gives me error: " pmm utility 'PMMCli' raised an exception. Error code is: -6 See pmmcli.log to find out detailed information on this" .
PS. Log file gives me no clue at all.

See attached error log:

 

[markusSss]

Hello,
we have the same problem with our server.

The backup fails: pmm utility 'PMMCli' raised an exception. Error code is: -6

In addition to that in the session-path=/opt/psa/PMM/sessions/2016-04-18-030720.20 is a file: .getsize.stderr
with the content:

"*** Error in `/usr/bin/perl': double free or corruption (!prev): 0x0000000002f3a980 ***".

The backup started failing after the updates of plesk:

Start-Date: 2016-04-12 02:06:32
Commandline: apt-get --assume-yes --show-upgraded --purge --no-reinstall -o APT::Get::List-Cleanup=true -o Dpkg:ptions::=--force-confdef -o Dpkg:ptions::=--force-confold -o APT::Get::AllowUnauthenticated=false -o Acquire::Retries=3 -t trusty* install pp12.5.30-bootstrapper=12.5.30-ubuntu14.04.build1205160407.13
Upgrade: pp12.5.30-bootstrapper:amd64 (12.5.30-ubuntu14.04.build1205160201.11, 12.5.30-ubuntu14.04.build1205160407.13)
End-Date: 2016-04-12 02:06:32
Start-Date: 2016-04-12 02:06:58
Commandline: apt-get --assume-yes --show-upgraded --purge --no-reinstall -o APT::Get::List-Cleanup=true -o Dpkg:ptions::=--force-confdef -o Dpkg:ptions::=--force-confold -o APT::Get::AllowUnauthenticated=false -o Acquire::Retries=3 -t trusty* install pp12.5.30-bootstrapper=12.5.30-ubuntu14.04.build1205160407.13 plesk-l10n=12.5.30-ubuntu14.04.build1205160406.15 plesk-php70-imagick=3.4.1-ubuntu14.04.16040612 sw-nginx=1.9.14-ubuntu14.04.16040615
Install: plesk-php70-imagick:amd64 (3.4.1-ubuntu14.04.16040612)
Upgrade: sw-nginx:amd64 (1.9.4-ubuntu14.04.15091112, 1.9.14-ubuntu14.04.16040615), plesk-l10n:amd64 (12.5.30-ubuntu14.04.build1205160304.15, 12.5.30-ubuntu14.04.build1205160406.15)
End-Date: 2016-04-12 02:07:57

We don't know how to solve the problem.

Kind regards and thank you in advance.

 

[Lloyd_mcse]

Have you tried running...

# plesk repair installation

Hope it helps
Regards

Lloyd

 

[Raymond_Davelaar]

*** Error in `/usr/bin/perl': double free or corruption (!prev): 0x00000000037e8ac0 ***

Also tried "plesk repair installation". Problem persists.

Bootstrapper repair finished.

If problems persist, please check installer logs ('/var/log/plesk/install/plesk_12.5.30_repair.log' and '/var/log/plesk/install/plesk_12.5.30_repair_problems.log') for errors.

If you can't resolve the issue on your own, please address Parallels support.

 

[Raymond_Davelaar]

Do you need additional info?
Plesk 12.5.30 update 29

awstats 7.2+dfsg-1
dovecot 2.2.18-ubuntu14.04.15081914
dovecot-pigeonhole 0.4.8-ubuntu14.04.15081914
drweb 6.0.2.1-1211092005+plesk~lenny
fail2ban 1:0.9.2-ubuntu14.04.15093018
health-monitor 12.5.30-ubuntu14.04.build1205150819.14
httpd 2.4.7-1ubuntu4.9
mailman 1:2.1.16-2ubuntu0.1
mod_bw 0.92-15072015
mod_perl 2.0.8+httpd24-r1449661-6ubuntu2
mod_python 3.3.1-11ubuntu2
modsecurity 2.9.0-ubuntu14.04.15081914
mysql 5.7.12-1ubuntu14.04
nginx 1.9.14-ubuntu14.04.16040615
php 5.5.9+dfsg-1ubuntu4.14
php-fpm 5.5.9+dfsg-1ubuntu4.14
php56 5.6.20-ubuntu14.04.16040512
php70 7.0.5-ubuntu14.04.16040516
phpmyadmin 4.6.0-ubuntu14.04.build1205160415.14
phppgadmin 5.1-ubuntu14.04.build1205150720.14
psa 12.5.30-ubuntu14.04.build1205150826.19
psa-api-rpc 12.5.30-ubuntu14.04.build1205150826.19
psa-autoinstaller 3.17.24-ubuntu14.04.15081214
psa-backup-manager 12.5.30-ubuntu14.04.build1205150826.19
psa-drweb-configurator 12.5.30-ubuntu14.04.build1205150826.19

 

[IgorG]

If you can't resolve the issue on your own, please address Parallels support.

Have you tried to ask assistance here https://cscontact.plesk.com/form/32/?Product=Plesk ?

 

[markusSss]

Same for me, I've tried

# plesk repair installation

but the backup still fails.

@Raymond_Davelaar have you checked your update logs? My backup stopped working after the auto update from plesk...

 

[Raymond_Davelaar]

@IgorG not yet, will ask right away. Hoped it was a known issue
@markusSss Yes it is indeed after latest auto update.

 

[markusSss]

@Raymond_Davelaar if you find a solution please post it here, thanks in advance

 

[Raymond_Davelaar]

• It was identified that your Plesk license was purchased from one of the Plesk Partners. We strongly recommend that you request support from that provider. Plesk Partners are fully trained by Plesk and deliver best-in-the-industry support for Plesk products running on their infrastructure. You can use the product documentation (docs.plesk.com) and Knowledgebase (kb.plesk.com) to find a solution or ask a question on the Plesk Forum (talk.plesk.com). Plesk Partners should use their support codes to contact Plesk technical support team.

So I think that it means I have no support. (server provider does not give support). I will ask for a new install

 

[Raymond_Davelaar]

Men.. this is really awkward, tried to migrate to a new server and that is also NOT possible.

Failed to fetch configuration data from Plesk servers
Cause: Error running command: Command execution failed on the source server 'source' (XX.XXX.XXX.XX) with non-zero exit code.
command: cd /tmp/panel_migrator/pmm_agent; perl PleskX.pl --configuration-only --admin-info --server -v 5 --dump-domains=domain.nl --skip-extra-server-settings > dump.log 2>&1
exit code: 139
stdout:
stderr: bash: regel 1: 20210 Segmentatiefout (geheugendump gemaakt) perl PleskX.pl --configuration-only --admin-info --server -v 5 --dump-domains=domain.nl --skip-extra-server-settings > dump.log 2>&1

That is a critical error, migration was stopped.

 

[Raymond_Davelaar]

On creating DB export from admin:

• mysqldump: [ERROR] unknown option '--database'
• Traceback (most recent call last):
• File "/opt/psa/admin/sbin/dbbackup", line 6, in <module>
• dbbackup.main()
• File "/opt/psa/lib/modules/python/dbbackup/dbbackup.py", line 98, in main
• backup(options, password)
• File "/opt/psa/lib/modules/python/dbbackup/dbbackup.py", line 69, in backup
• raise Exception("program 'mysqldump' finished with non-zero exit code: %d", p1.returncode)
• Exception: ("program 'mysqldump' finished with non-zero exit code: %d", 2)

I'm almost thinking that is has something to do with mysql 5.7

 

[IgorG]

I'm almost thinking that is has something to do with mysql 5.7

BTW, MySQL 5.7 is not supported officially - http://docs.plesk.com/release-notes/12.5/software-requirements/#s4-2-1

 

[markusSss]

It has nothing to do with mysql. I've looked at all files mentioned in the stack trace... there where no trace of a mysql error. Therefore it is irrelevant. What bothers me the most is that I didn't find the point where it throws the "-6". None of the scripts defines "-6" as an error. So...it is a really useful error :-/ Can someone help me ?