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BAD Support

Discussion in 'Plesk for Linux - 8.x and Older' started by hwj-, Feb 25, 2008.

  1. hwj-

    hwj- Guest

    0
     
    Hi,

    we bought a few Plesk licenses via a reseller because you dont want to have direct costumers, with yust a few licenses.

    And now we can click the support button in Plesk but after writting 30 minutes a ticket after sending it, the support deks on your website says:

    "Sorry please contact our partner for support"


    So iam billing 30€ for an none direct supported admin panel?

    no thanks SwSoft or paralles, iam going back to cpanel.
     
  2. breun

    breun Golden Pleskian

    29
     
    Joined:
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    If you want support from Parallels directly, then get your licenses from them directly.
     
  3. tiramisu_

    tiramisu_ Guest

    0
     
    unfortunately Parallels (Swsoft) policy require support package to be purchased additionally.

    there is only 30-days of free support if you purchase license from Parallels directly.

    support is not included into license cost, others do it.
     
  4. Amin Taheri

    Amin Taheri Golden Pleskian Plesk Certified Professional

    33
     
    Joined:
    Jul 5, 2007
    Messages:
    1,398
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    Location:
    Seattle Area
    You get support from the people you buy the product from.

    if you buy a Honda from a dealership and have a problem with it, you do not call up Honda for help, you go back to your dealership for assistance.
     
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