Blank eshop and image gallery

[bradm]

Hi,

We have a user that published with the builder, and are now having issues with their eshop and gallery:
- the published site looks fine
- In edit mode, the eshop and gallery are blank
- In preview mode, the error given is, "Cannot get categories data." and, "Cannot get categories."

I've tailed the error_log, but do not see any errors.

The public_html/data/storage/sb_modules.php file is still there as well.

Any ideas?

 

[Andrey Kucherov]

Hello,

Please first look at the following article:

http://kb.odin.com/6418

Then verify the accessibility of the publishing location from the Parallels Plesk Sitebuilder. Such errors are usually cased because publishing location is inaccessible (i.g. because the FTP server credentials are incorrect, the web site is inaccessible via port 80 from the PPSB server).