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blank page at the install_action.php page

Discussion in 'Legacy Sitebuilder Software' started by fredyd, Jun 20, 2005.

  1. fredyd

    fredyd Guest

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    after filling the proper info on the http://sitebuilder.mydomain.com/install/install.php page (proper admin user / password in MySQL) we get a blank page at the install_action.php page.

    In Addition, the following is the content of the install.log file:

    [20-June-2005 4:40:9] Log of installation process
    [20-June-2005 4:40:9] Create dirs...........
    [20-June-2005 4:40:9] The dir "temp" is created ...Ok
    [20-June-2005 4:40:9] The dir "users" is created ...Ok
    [20-June-2005 4:40:9] Create config file..........

    That is it!
    Let us know what could be the problem.

    Thanks.
     
  2. bartje3

    bartje3 Guest

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    I have the same error when I try to install sitebuilder fresh (after deleting the 1.1.1, because updating doesn't work either). A blank page after login.

    Bart
     
  3. dunas

    dunas Guest

    0
     
    The same problem. Any solution?
     
  4. bartje3

    bartje3 Guest

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    Today I got 2 mails from SWSoft Support:

    1. "It looks like PHP experienced lack of memory for viewing the pages. Please set directive memory_limit = 20M in /etc/php.ini file, restart httpd"

    ...and later...

    2. "This problem is caused by many reasons. Perhaps PHP-XSLT and PHP-DOMXML extesions are not initialized. Please check it."

    My memory_limit was OK and also the XSLT and DOMXML extensions. If this would be wrong, Sitebuilder 1.1.1 also should not work, but it does !

    Now I think....maybe we all have something similar, a same package that causes the blank page, I don't know. So let's start comparing:

    plesk 7.5.3 on FC2
    php 4.3.11-8 + extensions from ART
    mysql 4.0.24
    zend 2.5.10
    ImageMagick 6.2.0

    What I found is that the existing database from 1.1.1 is not modified by the installation script, so on upgrading I got a "database error". If I do a clean install with new db from SB2 I have a blank page BUMP :eek:

    Editing the dns does also nothing, it is not a "page not found" but a real white page. When I login with other name it stops as it should with a warn message.

    When I look at the requirements page, I see "ioncube loader", but the ioncube ini was disabled in etc/php.d/ otherwise apache went down after zend installation, but is included in the php.ini below at the zend add. Also I upgraded ioncube to the latest version, without any changes.

    Bart
     
  5. Danil Fomichev

    Danil Fomichev Guest

    0
     
    Another reason is apache doesn't have proper permissions to create /log subdirectory and install.log file in the ../sitebuilder/ directory.

    Please check owner on Sitebuilder work directory. It should be apache/apache.
     
  6. bartje3

    bartje3 Guest

    0
     
    Hi,

    I've checked that apache apache was set (now its the dir from 1.1.1). Also: when i install 1.1.1 with remote admin from the plesk autoinstaller in the CP, apache fails to restart unless I remove the sitebuilder package. When I install 1.1.1 from command line everythings ok.

    Now I will fill out the form to let the SWSoft support team figure out.

    Thanks anyway

    Bart
     
  7. motiv8@

    motiv8@ Guest

    0
     
    We had the same problem and got it fixed yesterday. This escpecially occurs at ev1servers, because the tomcat software claims the /admin/ directory. This is the directory that give you a blank page after trying to login to admin.

    http://forum.ev1servers.net/showthread.php?p=300257#post300257

    On this forum link the solution is explained. Do as said and reboot server. After we did, everything went fine :) (after 6 weeks with hazzle :confused: )
     
  8. bartje3

    bartje3 Guest

    0
     
    Hi,

    thanks for your support, but I use FC2 and mod_webappl.
    AND I am using Tomcat, so I can't diable it.

    Regards,

    Bart
     
  9. rodrigo@

    rodrigo@ Guest

    0
     
    Hello,

    I have the same problem... A blank page is shown at install_action.php.
    This is my install.log:

    [9-August-2005 18:02:47] Log of installation process
    [9-August-2005 18:02:47] Create dirs...........
    [9-August-2005 18:02:47] The dir "temp" is created ...Ok
    [9-August-2005 18:02:47] The dir "users" is created ...Ok
    [9-August-2005 18:02:47] Create config file..........

    Somebody knows how to fix this problem?

    Thanks,
    Rodrigo
     
  10. Danil Fomichev

    Danil Fomichev Guest

    0
     
    It looks like php-mysql extension is not initialized.
     
  11. rodrigo@

    rodrigo@ Guest

    0
     
    Hi,

    Somebody knows which extensions are necessary and were they are initialized?

    Thanks,
    Rodrigo
     
  12. zbakk

    zbakk Guest

    0
     
    the following cleared that up for me:

    rpm -Uvh php-domxml-4.3.9-3.9.i386.rpm --force
     
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