Bring back per-incident paid support

[IgorG]

How am I supposed to post a support ticket?

Try to ask about your license issue here - https://www.plesk.com/support/licensing-and-purchase-support/

 

[DerDanilo]

Try to ask about your license issue here - https://www.plesk.com/support/licensing-and-purchase-support/

Can you please post a valid link, this one doesn't work anymore.

How does the support system work exactly for payed support? Clients might wanna use it, so there should be a direct way to use it without the need to provide a license key every time.

Thanks in advance IgorG!

 

[UFHH01]

Hi Danilo Schwabe,

yes, you are correct, this old link doesn't work anymore.

Pls. use instead:

=> Contact Support - Plesk

or

=> Licensing and Purchase support - Plesk​

 

[DerDanilo]

Thanks @UFHH01

=> Licensing and Purchase support - Plesk​

There is no info about the pricing, is this supposed to be free if one does just ask for Support occasionally?
Maybe I missed something.

 

[UFHH01]

Hi Danilo Schwabe,

did you already READ the KB - article: => How to get support directly from Plesk? mentioned in this thread at => #15 ?

 

[Bitpalast]

For a severe issue with mixed library version of Plesk I recently opened a ticket with the add-on-support. The case was solved smoothly by a highly motivated, knowledgable support team member. Awesome support and still worth every single Cent! Good to know that there is a safety net if my "wisdom" just isn't enough to solve a case do-it-yourself.