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PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
Plesk, 11.0.9, #51, Centos 6.4, 64 bit
PROBLEM DESCRIPTION
If someone install an application via APS, and then deleted via FTP (not through the uninstall link), and if a backup is scheduled, a problem occurs.
STEPS TO REPRODUCE
1- install for example drupal or joomla on a website via APS
2- connect to FTP, and delete all files and directory (of the installed apps), some directories can't be deleted
3- start a backup
4- problem occurs
5- when clicking on "delete application" via APS, it does'nt work
ACTUAL RESULT
1-the sent mail :
Backup task finished.
Task was created by with guid (251b3b56-6429-44a0-b671-f080c7a17930)
Creation date is: 2013-May-17 03:30:01
Task status is: error
Dump full name is: svox_info_1305170330.xml
2-migration.result-1.txt :
<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="error" log-location="/usr/local/psa/PMM/sessions/2013-05-17-033001.402/migration.result">
<object name="thedomainnameproblem" type="client">
<object name="thedomainnameproblem.com" type="domain">
<message id="a1fa4490-a3aa-4ba7-8812-a51fb89382e1" severity="error" code="UtilityError">
<description>Unable to get APS instances on webspace id 167 (ErrorCode: 255, STDOUT
.</description>
</message>
</object>
</object>
</execution-result>
3- unable to delete the apps via the link "delete application" ex : drupal
EXPECTED RESULT
working backups
ANY ADDITIONAL INFORMATION
--------------------------------------------------------------
The probleme existed also on our old server : plesk 10.4.4 last microupdate, centos 6.2, 64 bit
A non programmer or some one who host a web site, not necessarily know that he has to delete the apps via APS (if he installed it or another did it), and can delete by error via ftp, so i think that if it occurs, it must not penalize the server or it's funtionality (like a backup)
PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
Plesk, 11.0.9, #51, Centos 6.4, 64 bit
PROBLEM DESCRIPTION
If someone install an application via APS, and then deleted via FTP (not through the uninstall link), and if a backup is scheduled, a problem occurs.
STEPS TO REPRODUCE
1- install for example drupal or joomla on a website via APS
2- connect to FTP, and delete all files and directory (of the installed apps), some directories can't be deleted
3- start a backup
4- problem occurs
5- when clicking on "delete application" via APS, it does'nt work
ACTUAL RESULT
1-the sent mail :
Backup task finished.
Task was created by with guid (251b3b56-6429-44a0-b671-f080c7a17930)
Creation date is: 2013-May-17 03:30:01
Task status is: error
Dump full name is: svox_info_1305170330.xml
2-migration.result-1.txt :
<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="error" log-location="/usr/local/psa/PMM/sessions/2013-05-17-033001.402/migration.result">
<object name="thedomainnameproblem" type="client">
<object name="thedomainnameproblem.com" type="domain">
<message id="a1fa4490-a3aa-4ba7-8812-a51fb89382e1" severity="error" code="UtilityError">
<description>Unable to get APS instances on webspace id 167 (ErrorCode: 255, STDOUT
.</description></message>
</object>
</object>
</execution-result>
3- unable to delete the apps via the link "delete application" ex : drupal
EXPECTED RESULT
working backups
ANY ADDITIONAL INFORMATION
--------------------------------------------------------------
The probleme existed also on our old server : plesk 10.4.4 last microupdate, centos 6.2, 64 bit
A non programmer or some one who host a web site, not necessarily know that he has to delete the apps via APS (if he installed it or another did it), and can delete by error via ftp, so i think that if it occurs, it must not penalize the server or it's funtionality (like a backup)
