Bug: Plesk Manager for iOS 1.4 with Plesk Panel 11.5.30 #12 - not possible to log in

[TomasS1]

Hello,

Plesk Manager:
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Aug 20 18:28:27 (587fb) [NOTICE] [User] xxx.xxx.xxx.xxx Created exception MobileConnector\Modules_PleskMobile_Plesk_Api_Exception, message: 'Authentification method is not specified', code: 1029.
Aug 20 18:28:27 (587fb) [NOTICE] [User] xxx.xxx.xxx.xxx Created exception MobileConnector\Modules_PleskMobile_UserIdentity_Exception, message: 'You have entered incorrect username or password', code: 1001.
===

Plesk Monitor works fine.

Kind regards,

Tomas

 

[vlikhtanskiy]

These records in log with identifier "notice" mean that exception occurred but was caught and processed correctly.

Could you describe the real problem: Can you connect to you server from Plesk Manager?

 

[TomasS1]

Of course, I can't connect (as hinted in my original post).

I wouldn't bother you, if everything was working correctly.

 

[vlikhtanskiy]

Could you tell me which error is shown in mobile app? Also I can recommend you to remove and add server again in the app.

 

[TomasS1]

Hi V,

No error. The application remains silent about it, but doesn't proceed with loading the data (while Plesk Monitor does).

Re-installations (of both counterparts) don't help. I have seen the KB article tackling this, and tried it several times yesterday.

T

 

[vlikhtanskiy]

I suppose there is some problem with creating secret key. Try the following:
1. Remove server from the app
2. Connect to Plesk database: http://kb.parallels.com/en/3472
3. Run the following query: "select * from secret_keys;" It'll show the list of created secret keys
4. If there are only keys for mobile app (with description like "iphone_managerlesk\'s iPad") run "delete from secret_keys;" or remove only mobile app secret keys.
5. Try to add server in mobile app.

 

[TomasS1]

There are no keys whatsoever!

 

[vlikhtanskiy]

Let's try to debug why secret key is not created on your server:
1. Edit /usr/local/psa/admin/conf/panel.ini and add the following lines:
[log]
priority = 7

2. Try to add server in the mobile app
3. See logged records in file /usr/local/psa/admin/logs/panel.log

Send me these records by private message and I'll analyse them.

 

[vlikhtanskiy]

Maybe I found the reason: I suppose you don't have Power Pack on this server. See KB for more details: http://kb.parallels.com/en/114102
We'll fix it soon in next version.

Thank you for the report.

 

[TomasS1]

I see. I don't know, what should be included, because this Plesk is supplied to my customer's server by Rackspace directly.

Thank you for looking into this issue for me. I shall wait for the next update.

NB: Plesk Monitor is *not* affected by this issue.

 

[vlikhtanskiy]

Plesk Monitor is not affected because it doesn't require Power Pack.

 

[TomasS1]

I understand. Thank you.

Best regards,

Tomas