1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

[bug] sitebuilder is not working properly with firefox

Discussion in 'SiteBuilder' started by maxioana, Sep 25, 2010.

  1. maxioana

    maxioana Guest

    0
     
    Modules (voting, area map, feedback, scripts, rss reader .. ) do not work with firefox 3.5 & 3.6.

    That's mean more than 30% of internet users (..check your stats).

    Chrome and safari are not supported by sitebuilder. In total only 45% - 50% can use in this moment all sitebuilder functions.

    Hope somebody from parallels can look into this and fix the issue in respect for all that are paying $$$$ for the license.
     
  2. Dmitry Frantsev

    Dmitry Frantsev Golden Pleskian

    28
    57%
    Joined:
    Sep 19, 2005
    Messages:
    1,911
    Likes Received:
    0
    Could you please provide some more details on that? As I understand these modules are installed on your Sitebuilder but you cannot use them. How exactly they do not work? Can you add them into page?
    All modules are FireFox compartible and work fine with it. Officially supported browsers are
    * Internet Explorer 5.5 and above
    * Mozilla 1.4 and above
    * Firefox 1.0 and above

    Which version do you have installed exactly? The latest one is 4.5.8. Make sure that latest updates are installed.
     
  3. Guest

    0
     
  4. Dmitry Frantsev

    Dmitry Frantsev Golden Pleskian

    28
    57%
    Joined:
    Sep 19, 2005
    Messages:
    1,911
    Likes Received:
    0
  5. maxioana

    maxioana Guest

    0
     
    Modules aren't working with Firefox 3.6.9 - 3.6.10 (lates vers. - 09/29/2010)

    I have tested the latest Sitebuilder version 4.5.8 for Linux presented by Parallels as demo at http://sitebuilder4.demo.parallels.com/Wizard

    DEMO PAGE -> http://www.parallels.com/products/plesk/sitebuilder/demo/

    I don't know if this issue is a Sitebuilder bug or Firefox bug but what is 100% sure Sitebuilder modules are not working with the latest Firefox versions (3.6.9 - 3.6.10) and maybe in the future this problem will persist.

    For your reference and also for developer team I uploaded some videos to youtube which describe better the issue.

    Problem: After drag a module from lateral menu in Step 4 and release (drop) in edit page the window module is not appearing. Also a double click to the name module give the same problem - the window module is not appearing in page.

    Solution: ????????????

    Sitebuilder 4.5.8 (http://sitebuilder4.demo.parallels.com/Wizard) has been tested with the following Firefox version and results are:

    - Firefox 3.5.9 - Ok - everything is working fine
    - Firefox 3.6.10 - No - problem described above
    - Firefox 3.5.13 - No - problem described above
    - Firefox 3.6.3 - Ok - everything is working fine
    - Firefox 3.6 - Ok - everything is working fine
    - Firefox 3.6.6 - Ok - everything is working fine
    - Firefox 3.6.8 - Ok - everything is working fine
    - Firefox 3.6.9 - No - problem described above

    Conform with Google Analytics our customers are using:

    1. Internet Explorer 41,07%
    2. Chrome 27,88%
    3. Firefox 27,38%
    4. Safari 2,84%

    Firefox versions:

    1. Firefox 3.6.8 32,90% - ok - no problem
    2. Firefox 3.6.10 24,21% - no - problem with sitebuilder modules
    3. Firefox 3.6.9 18,34% - no - problem with sitebuilder modules
    4. Firefox 3.6.3 4,65%
    5. Firefox 3.0.19 3,43%
    6. Firefox 3.5.11 3,24%
    7. Firefox 3.6.6 2,94%
    8. Firefox 3.6 1,51%
    9. Firefox 3.5.13 1,49% - no - problem with sitebuilder modules
    10.Firefox 3.5.12 0,83%

    VIDEO - SITEBUILDER TEST WITH FIREFOX

    SITEBUILDER 4.5.8 / FIREFOX 3.6.3 / OK

    SITEBUILDER IS WORKING FINE WITH FIREFOX 3.6.3

    http://www.youtube.com/watch?v=Eca3Ir1OH5o

    _____________________________________________________


    SITEBUILDER 4.5.8 / FIREFOX 3.6.8 / OK

    SITEBUILDER IS WORKING FINE WITH FIREFOX 3.6.8

    http://www.youtube.com/watch?v=bZx_XmjP570
    _____________________________________________________


    SITEBUILDER 4.5.8 / FIREFOX 3.6.9 / BUG - MODULES ARE NOT WORKING

    MODULES IN STEP 4 ARE NOT WORKING WITH FIREFOX 3.6.9

    http://www.youtube.com/watch?v=IkXvobRwiYc

    _____________________________________________________


    SITEBUILDER 4.5.8 / FIREFOX 3.6.10 / BUG - MODULES ARE NOT WORKING

    MODULES IN STEP 4 ARE NOT WORKING WITH FIREFOX 3.6.10

    http://www.youtube.com/watch?v=p4uk_mvNxWg

    _____________________________________________________

    I know from Sitebuilder webminar (marketing preview #3 - http://www.parallels.com/products/plesk/panel10preview/webinarsignup2/) that the standalone Sitebuilder will not be developed in future but at least give us some patches for fixing the problems. It's very simple if we loose our customers we can't afford to pay the lease license and in the end also your company will loose money.
    _____________________________________________________

    CHROME

    27,88% of our customers are using Chrome.

    I performed some tests in Chrome browser and Sitebuilder is working very well. How can be avoided the error page when a user is using Chrome as browser?

    Error page -> "Unfortunately, your browser is not supported by Plesk Sitebuilder. Please use Internet Explorer 5.5 or later, or Mozilla."
     
  6. Dmitry Frantsev

    Dmitry Frantsev Golden Pleskian

    28
    57%
    Joined:
    Sep 19, 2005
    Messages:
    1,911
    Likes Received:
    0
    Hello,

    maxioana, thank you for the detailed report. Please make sure that both fixes from the following KB articles are installed on the server: http://kb.odin.com/en/9081 and http://kb.odin.com/en/6591. This should resolve all the issues with modules.

    As for the demo site version it was updated with latest hotfixes from KBs and should work correctly now.
    Let me know if there are still issues with that.
     
  7. maxioana

    maxioana Guest

    0
     
    Thank you Dmitry and developer team for the fix.

    I have applied the patch and tested Sitebuilder with the following Firefox versions and no problems found.

    Firefox 3.6.10 ok
    Firefox 3.6.9 ok
    Firefox 3.6.8 ok
    Firefox 3.6.6 ok
    Firefox 3.6.3 ok
    Firefox 3.6 ok
    Firefox 3.5.13 ok
    Firefox 3.5.9 ok

    Please correct in the article http://kb.odin.com/en/9081

    tar -zxf sitebuilder45_drag_and_frop_modules_patch.tgz -C /usr/local/sitebuilder/

    with

    tar -zxf sitebuilder45_modules_drag_and_drop_patch.tgz -C /usr/local/sitebuilder/
     
  8. heapmaster

    heapmaster Guest

    0
     
    Is there a patch for the Windows version of Sitebuilder 4.5? We are having the same issue in our Windows install of Sitebuilder.
     
  9. Thomas Papamichail

    Thomas Papamichail New Pleskian

    19
    80%
    Joined:
    Apr 16, 2010
    Messages:
    4
    Likes Received:
    0
    Same problem here fro WINDOWS sitebuilder.
    Any solution?
     
Loading...