Question Can not download my email on email client

[honeybaobao]

Hi,

Since a few days, I can not download and read my email on my email client on my PC and mobile, it's take a long time to try to download and then nothing. I checked a little on the forum and found on issue, but it's not the router or firewall , because on my mobile it's connect on 4G and my PC local network. I don't know if could be a update made that, because I find out Plesk was a few days ago updated.

I do not know what to do, I tried everything and nothing

My email client on PC is thunderbird and on Android it's Outlook mobile

Thanks for your help

 

[Bitpalast]

No error messages on the client?
No error messages in the server's maillog?

 

[honeybaobao]

Hi Peter,

Thank you for your answer, for the client side no error, just like timeout error, but on the plesk side, I can not found the mail log server, or was not configured

 

[Bitpalast]

/var/log/maillog
or
/var/log/mail.log

 

[honeybaobao]

Found it, but don't know with log they are some different logs for the mailserver

 

[honeybaobao]

Got it

Dec 30 16:43:47 frhb51251ds postfix/smtpd[15984]: warning: dict_nis_init: NIS domain name not set - NIS lookups disabled
Dec 30 16:43:49 frhb51251ds postfix/smtpd[15984]: connect from unknown[103.253.42.54]
Dec 30 16:43:49 frhb51251ds plesk_saslauthd[15986]: listen=6, status=5, dbpath='/plesk/passwd.db', keypath='/plesk/passwd_db_key', chroot=1, unprivileged=1
Dec 30 16:43:49 frhb51251ds plesk_saslauthd[15986]: privileges set to (111:115) (effective 111:115)
Dec 30 16:43:49 frhb51251ds plesk_saslauthd[15986]: failed mail authentication attempt for user 'jojo' (password len=5)
Dec 30 16:43:49 frhb51251ds postfix/smtpd[15984]: warning: unknown[103.253.42.54]: SASL LOGIN authentication failed: authentication failure
Dec 30 16:43:49 frhb51251ds postfix/smtpd[15984]: disconnect from unknown[103.253.42.54] ehlo=1 auth=0/1 quit=1 commands=2/3

 

[Bitpalast]

Your user name is really "jojo"? Should that not be your email address?

 

[honeybaobao]

Looks like in fact no log when I try to connect with thunderbird, because I touhght it was the log that I shared in fact nothing on the log, I found the previous log, when I can connect and download the email, but now it's blank, so I guess the problem is on the client and not the server