Can not remove domain on Subscriptions

[VietMinsk]

Hi,

I'm using plesk Panel version 11.0.9 Update #60 . I get this error when remove domain on Subscriptions . Please help me

Error: Unable to delete system user: SysUser->_systemRemove() failed: usermng failed: Class not registered (COM Error 80040154) at Can't CreateInstance(psa.scheduler.device.PSASchedulerCollection)

 

[IgorG]

Try to go domain.com Scheduled Tasks ( Websites & Domains > Scheduled Tasks ), and check that you see the following warning:

"Error: Domain was suspended by administrator."

Make sure that status of this domain in domains table of psa database is 0. Set it to 0 if it is not. After that try remove domain again. Contact Parallels Support Team if you are not familiar with SQL.

 

[VietMinsk]

Dear Igorg,

Thx for reply. I see the following warning:

"Error: Domain was suspended by administrator."

And i have a question. How to checkstatus of this domain in domains table of psa database is 0. Set it to 0 if it is not ? I'm using mssql ( Microsoft SQL Server Enterprise Edition (64-bit) )

 

[IgorG]

Look at this article http://kb.parallels.com/3472
But I strongly recommend you contact Support Team if you are not familiar with SQL.

 

[VietMinsk]

Hi,

i can not see anything on psa.mdb.

 

[IgorG]

What about:

cd C:\Program Files (x86)\Parallels\Plesk\admin\bin
dbclient --direct-sql --sql="select status from domains where name='yourdomain.com'"

 

[VietMinsk]

Update:

I have just set that status of this domain in domains table of psa database is 0 but i still can not remove.

 

[IgorG]

Contact Support Team. Looks like there is other reason and it should be investigated directly on your server.

 

[VietMinsk]

Contact Support Team. Looks like there is other reason and it should be investigated directly on your server.

Hi IgorG,

Thx alot for your support. I will contact support team.

 

[VietMinsk]

Update:

Dear IgorG,

what i need to do next ?

 

[IgorG]

Update:

Dear IgorG,

what i need to do next ?

http://forum.parallels.com/showthre...-Subscriptions&p=723497&viewfull=1#post723497

 

[InderS]

have you checked the logs on eventviewer? Also have you tried upgrading it to latest plesk 11.5