Issue Can´t connect email via apps

[Middo]

Hi,

I just install my new VPS (from Strato) few days ago .
I was moving all my websites from the old to the new server and everything is ok buti just notice that i can´t conect my email boxes with apps like mail (iphone) , spark , gmail ...etc .Only its working via browser : webmail.domain.com .

I am using cloudflare , and i have add A record (webmail.domain.com) and proxy traffic is grey ( ) , is the same setup like my old server , everything is the same , i only have change the ip on cloudflare. Also my firewall are disabled , i am using Plesk Obsidian v18.0.43 - Ubuntu 20.04.4 LTS .

Anyone can help me to figure out what´s happend ? thanks.

 

[Kaspar]

What settings are you using to connecting to your server with these apps?

 

[Middo]

What settings are you using to connecting to your server with these apps?

I am using QMail & Courier-IMAP setup by default .

 

[Middo]

What settings are you using to connecting to your server with these apps?

I have install dovecot and postfix , still give me error .
What settings do you mean ?

 

[Maarten]

I have install dovecot and postfix , still give me error .
What settings do you mean ?

The settings of the incoming server and outgoing server in the mail apps. Which hostnames and ports did you use?

 

[Middo]

The settings of the incoming server and outgoing server in the mail apps. Which hostnames and ports did you use?

I have try with 993 and 995 for connect/incoming and 465 and 587 for smtp with/without ssl , no results .

 

[Maarten]

I have try with 993 and 995 for connect/incoming and 465 and 587 for smtp with/without ssl , no results .

Does this thread help you?

Resolved - Webmail Working, Email Apps not working

Hello, I am using Plesk Obsidian for Linux and it is connected to Cloudflare. I have added all Plesk DNS Settings into Cloudflare. So far everything is working fine, website, webmail etc. Now I want to add an email address into my Outlook or Apple Mail but I keep getting this error: We...

talk.plesk.com

 

[Middo]

Does this thread help you?

Resolved - Webmail Working, Email Apps not working

Hello, I am using Plesk Obsidian for Linux and it is connected to Cloudflare. I have added all Plesk DNS Settings into Cloudflare. So far everything is working fine, website, webmail etc. Now I want to add an email address into my Outlook or Apple Mail but I keep getting this error: We...

talk.plesk.com

I have open all ports by activating plesk firewall , restart the server and ...still get error.

 

[Kaspar]

I am using cloudflare , and i have add A record (webmail.domain.com) and proxy traffic is grey (View attachment 20599 ) , is the same setup like my old server , everything is the same , i only have change the ip on cloudflare.

You write that CloudFlare proxy is disabled for webmail.domain.com. How about your main domain (domain.com)?

 

[Middo]

You write that CloudFlare proxy is disabled for webmail.domain.com. How about your main domain (domain.com)?

Enabled for main domain and www record. (orange cloud)

 

[Kaspar]

For testing testing purposes temporarily disable the CloudFlare proxy for your main domain (you can leave it enabled for www) and try connecting again with an mail app.

 

[Middo]

For testing testing purposes temporarily disable the CloudFlare proxy for your main domain (you can leave it enabled for www) and try connecting again with an mail app.

No results.

 

[Middo]

Any other idea ?
Ports are open , firewall deactivated , dns via cloudflare are ok ..

root@h29622274:~# sudo netstat -ntlp
Conexiones activas de Internet (solo servidores)
Proto Recib Enviad Dirección local Dirección remota Estado PID/Program name
tcp 0 0 0.0.0.0:587 0.0.0.0:* ESCUCHAR 1380/master
tcp 0 0 0.0.0.0:110 0.0.0.0:* ESCUCHAR 396/dovecot
tcp 0 0 0.0.0.0:143 0.0.0.0:* ESCUCHAR 396/dovecot
tcp 0 0 127.0.0.1:783 0.0.0.0:* ESCUCHAR 398/perl
tcp 0 0 0.0.0.0:8880 0.0.0.0:* ESCUCHAR 432/sw-cp-server: m
tcp 0 0 0.0.0.0:465 0.0.0.0:* ESCUCHAR 1380/master
tcp 0 0 127.0.0.53:53 0.0.0.0:* ESCUCHAR 193/systemd-resolve
tcp 0 0 127.0.0.1:3030 0.0.0.0:* ESCUCHAR 1390/grafana-server
tcp 0 0 0.0.0.0:22 0.0.0.0:* ESCUCHAR 390/sshd: /usr/sbin
tcp 0 0 0.0.0.0:25 0.0.0.0:* ESCUCHAR 1380/master
tcp 0 0 127.0.0.1:12346 0.0.0.0:* ESCUCHAR 1380/master
tcp 0 0 0.0.0.0:8443 0.0.0.0:* ESCUCHAR 432/sw-cp-server: m
tcp 0 0 0.0.0.0:4190 0.0.0.0:* ESCUCHAR 396/dovecot
tcp 0 0 127.0.0.1:12768 0.0.0.0:* ESCUCHAR 353/psa-pc-remote
tcp 0 0 0.0.0.0:993 0.0.0.0:* ESCUCHAR 396/dovecot
tcp 0 0 0.0.0.0:995 0.0.0.0:* ESCUCHAR 396/dovecot
tcp6 0 0 127.0.0.1:3306 :::* ESCUCHAR 519/mysqld
tcp6 0 0 :::106 :::* ESCUCHAR 462/xinetd
tcp6 0 0 :::587 :::* ESCUCHAR 1380/master
tcp6 0 0 :::110 :::* ESCUCHAR 396/dovecot
tcp6 0 0 :::143 :::* ESCUCHAR 396/dovecot
tcp6 0 0 ::1:783 :::* ESCUCHAR 398/perl
tcp6 0 0 :::8880 :::* ESCUCHAR 432/sw-cp-server: m
tcp6 0 0 :::80 :::* ESCUCHAR 289/apache2
tcp6 0 0 :::465 :::* ESCUCHAR 1380/master
tcp6 0 0 :::21 :::* ESCUCHAR 462/xinetd
tcp6 0 0 :::22 :::* ESCUCHAR 390/sshd: /usr/sbin
tcp6 0 0 :::25 :::* ESCUCHAR 1380/master
tcp6 0 0 :::8443 :::* ESCUCHAR 432/sw-cp-server: m
tcp6 0 0 :::443 :::* ESCUCHAR 289/apache2
tcp6 0 0 :::4190 :::* ESCUCHAR 396/dovecot
tcp6 0 0 :::993 :::* ESCUCHAR 396/dovecot
tcp6 0 0 :::995 :::* ESCUCHAR 396/dovecot
root@h2922274:~#

 

[Middo]

Any idea ? thanks.