Cannot Access Website After Domain Name Change

[sw_beginner]

Hi,

I have registered a new domain name. And I have updated the DNS record of the new domain name to point to the DNS which in my case are
sl1001.alacartej2ee.net and
sl1002.alacartej2ee.net.

BTW, I am using the service of
https://www.securepaynet.net/gdshop/rhp/default.asp?isc=wwbb42&se=+&prog_id=maddogdomains&pl_id=1941
for Domain Name registration.
And use
http://www.alacartejava.com/index.jsp
for shared service (I am not hosting the domain but subscribe on their service)

I go to Plesk Control Panel -> Domain Administrator and change the domain name to the one I just registered. I clicked ok to submit the change.

After that I go back to Plesk Control Panel and hit the Preview, the first time, it says that

If you see this page it means:
1) hosting for this domain is not configured
or
2) there's no such domain registered in Plesk.
For more information please contact Administrator.

So I wrote to the hosting company, no answer yet.

I wonder where it goes wrong? Before I change my domain name, it was working in a way I can see the preview default page. But the original domain name is used by the previous hosting company I used and they weren't let me have it. That's when I registered a new domain name.

Here is some of my settings from Plesk 8.1.0.

Physical hosting setup page for domain shirleyandroger.com

IP Address 75.126.81.221 Shared
Certificate
default certificate (Administrator's repository)

Note: the shared ip is not the DNS ip i have registered with the domain company.
I put in
sl1001.alacartej2ee.net and
sl1002.alacartej2ee.net in the name servers of the registered domain.

Domain Administrator at the control panel.

Domain name * WWW
Allow domain administrator's access
Login shirleyandroger.com

Control-Panel - DNS button:
75.126.81.221 / 24 PTR www.shirleyandroger.com.
ftp.shirleyandroger.com. CNAME shirleyandroger.com.
mail.shirleyandroger.com. A 75.126.81.221
ns.shirleyandroger.com. A 75.126.81.221
shirleyandroger.com. NS ns.shirleyandroger.com.
shirleyandroger.com. A 75.126.81.221
shirleyandroger.com. MX (10) mail.shirleyandroger.com.
webmail.shirleyandroger.com. A 75.126.81.221
www.shirleyandroger.com. CNAME shirleyandroger.com.



Thanks for your help.

-G

 

[dirty@]

1) dns update propagation is a very slow thing, it may take from several hours to days while your name server of your ISP updates cached zone shirleyandroger.com and it start pointing to new name servers..

2) in Plesk such thing as 'apache minimal restart interval' exist, by default it is 15 minutes.. I.e. if several apache config updates are processed one by one, Plesk does not restart apache after every update (to prevent apache be permanently restarted when user activity is high), Plesk waits for this interval before..

at current moment your domain resolves ok for me:

# host shirleyandroger.com
shirleyandroger.com has address 75.126.81.221
shirleyandroger.com mail is handled by 10 mail.shirleyandroger.com.

But take care on the fact that your second name server does not reply:

# host shirleyandroger.com SL1002.ALACARTEJ2EE.NET
;; connection timed out; no servers could be reached

 

[sw_beginner]

Thanks for the reply. You are right. It takes a while for the dns to propagate. After 2 days, it is working again.

 

[Beto]

2 days is sometimes to long, if restarting services, changing the TTL of your dns don't help,... maybe reconfiguring the domain will help....

websrvmng --reconfigure-vhost --vhost-name=<domain.tld>