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We are facing a critical issue that whenever my website users change their control panel password from domain administrator and FTP password, it remians the same and does not get changed . Please help immediately.
If you are using plesk windows, login to server via remote desktop connection, click on start --run -- compmgmt.msc.
This will open the user manangement console. Click on the users whose password you cannot changes and check if you have checked the option of user cannot change password or password never expirs.
Uncheck those options and and you should be able to change password from plesk control panel.
Looks like we have the same problem !
I cannot change a password for a user even if I try from the admin account or from his account.
The idea above with --run -- compmgmt.msc. and modify users does not work.
We have the exact same problem.
Looks like all accouns have the "User cannot change password" flag but even after removing it we can't change the password from the user panel.
We can do that from the administrator panel but not from the user panel...