Cannot change service plan of a subscription

[GianyG]

Hello,

On Plesk 11 I added a new Service Plan but when trying to assign it to a Subscription it does not appear in the Drop down list, it keeps saying "No change". Any idea what could be the problem ?

 

[GianyG]

So not even a hint related to this?

 

[GianyG]

Igor, maybe you have an idea regarding this?

 

[IgorG]

Are you sure that you are not entered as reseller or subscription is not owned by reseller's customer?

 

[GianyG]

Thanks for answering. I'm logged in as Admin, in Service Plans I have 3 plans that are owned by "ProviderA". If I go to a Subscription and select it and then Change Plan then none of the 3 plans are shown and only No Change appears..
Reseller "ProviderA" owns all customers.. What is the problem here?

 

[IgorG]

Have you tried login as reseller and change plans for these subcscriptions to reseller's plans?