Resolved Cannot change SSH access for FTP user

[PubliOne]

Hello, I migrated to Onyx a few weeks ago. With version 12, a FTP user could be granted access to SSH services with a dropdown menu. Now the dropdown is gone, and I’m stuck with "Forbidden" for new users (see the screenshot below).

Without the SSH access set to /bin/bash, I cannot log with SFTP.

What should I do?

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Domain create on Onyx, SSH is disabled and cannot be changed:

 

[IgorG]

Please check corresponding subsription's permission:

 

[PubliOne]

Could you please tell me where is that screen? I cannot seem to find it anywhere.

 

[IgorG]

 

[Bitpalast]

Either in account customization (box at the right side of the "webspace & domains" tab):


Or in the "service plans" item in the main menu (select your service plan from there):

 

[PubliOne]

Ok, now I see. I’m on a VPS service on Register, and it looks like I do not have the option to customize the subscription.

Here is my home screen:



I guess now the only option I have is to contact customer care. Can you see any other solution?

 

[Bitpalast]

Yes, you will need to contact your provider.

 

[PubliOne]

Thank you guys.