Cannot create folder in subdomain

[n_jackson]

I nor my client can create a folder in one of her subdomains. Has anyone had this issue? I made sure that "Physical hosting management" was selected in her permissions area but unfortunately I keep getting the following error:


Unable to create directory /TOTAL_DATA: Unable to create file 'C:\inetpub\vhosts\advantekinternational.com\subdomains\projectdata\TOTAL_DATA': (5) Access is denied. at execute "C:\Program Files\SWsoft\Plesk\/admin/bin/filemng" projects mkdir -m0755 C:/inetpub/vhosts/advantekinternational.com/subdomains/projectdata/TOTAL_DATA(RunTime::RunAsUser::run line 322) at RaiseException in C:\WINDOWS\system32\kernel32.dll at CxxThrowException in C:\WINDOWS\system32\MSVCR71.dll at 402750 in C:\Program Files\SWsoft\Plesk\admin\bin\filemng.exe at 40D681 in C:\Program Files\SWsoft\Plesk\admin\bin\filemng.exe.