Issue Smartermail : must be textual to extract_string, JSON to extract_json.

[azaran]

Server operating system version

Windows Server 2022 Datacetner

Plesk version and microupdate number

18.0.78

Hello there,
I have Plesk Obsidian running on Windows Server 2022 and I’m using SmarterMail (installed on a separate Windows Server 2019) as the mail server instead of MailEnable.

SmarterMail version is :

SmarterMail Enterprise
Build 7829 (Jun 8, 2021)

Sadly I cannot update my SmarterMail anytime soon.

Until recently, the integration was working properly. When a customer created a new email account through Plesk, it was successfully created on both Plesk and SmarterMail and everything was manageable.


However, starting today, the behavior has changed:

• The email account is successfully created in SmarterMail.
• But Plesk shows the following error and does not add the account:

Error: Unable to update the mail account properties: mailmng failed: Incorrect Content-Type: must be textual to extract_string, JSON to extract_json.


at newMailName(testqwe, example.com, 0)(SmarterMail::Remote:rovider::newMailName line 142)


at Unable to execute console command: ‘–add-mailname’(vconsoleapp::start line 95)


at Unable to execute command: ‘C:\Program Files (x86)\Plesk\admin\bin\mailmng --add-mailname “–domain-name=example.com” “–mailname=testqwe” “–password=*”’(vconsoleapp::run line 117)


(Error code 1)


It seems like the communication between Plesk and SmarterMail is failing during the response handling. The error mentions an incorrect Content-Type (expecting text or JSON).


Has anyone faced a similar issue? Any idea what could cause this suddenly, especially after it was working fine before?


Thanks in advance.

 

[scsa20]

If you have not upgraded SmarterMail at all and is still on the old version and you just upgraded Plesk, then your best bet is to pull a backup of your Plesk installation and pull the following files from %plesk_bin%:

SMAntivirusProvider.dll
smartermailprovider.dll
smremoteprovider.dll
smspamprov.dll

Copy the files you restored to the %plesk_bin% directory and the function should be back.

Either that or just revert back the installation of Plesk to a point it was working and don't upgrade until you are able to upgrade SmarterMail.

https://support.plesk.com/hc/en-us/articles/13761959713687-Unable-to-create-a-new-mailbox-on-a-server-with-SmarterMail-Incorrect-Content-Type-must-be-textual-to-extract-string-JSON-to-extract-json