Issue Cannot download backup, Warning: Permission denied!

[Behnam]

Hi

When I tried to download backup get message: permission denied
We have two server and both have the problem.

Please guide me
Thanks

 

[UFHH01]

Hi Behnam,

first, you can try to correct possible permission issues:

chown psaadm:psaadm /var/lib/psa/dumps
chmod 755 /var/lib/psa/dumps
chown root.root -R /var/lib/psa/dumps/*
find /var/lib/psa/dumps/ -type f | xargs chmod -R 640
find /var/lib/psa/dumps/ -type f -name status_OK | xargs chmod -R 644
find /var/lib/psa/dumps/ -type d | xargs chmod -R 755

If this didn't already solved your issue, pls. consider to read and follow:

How to restore permissions and ownerships for system files and folders to default? ( KB - article 113989 )
​

Unfortunately, there is only a provided solution for RHEL/CentOS - based - systems. On Debian/Ubuntu - based systems, it's more complicated and there are only veeeeery tricky solutions to correct all permissions, defined at the installed deb - packages. You still could try to use the Plesk repair utility:

plesk repair all​

Edit: Ups, sorry... this suggestion is for LINUX and not for Windows. Pls. follow the next suggestion ( from @IgorG ).

 

[IgorG]

If you have Plesk for Windows, try to restore disk user permissions with Plesk Reconfigurator - https://docs.plesk.com/en-US/12.5/a...counts/restoring-disk-user-permissions.49732/

 

[Behnam]

H

If you have Plesk for Windows, try to restore disk user permissions with Plesk Reconfigurator - https://docs.plesk.com/en-US/12.5/a...counts/restoring-disk-user-permissions.49732/

Hi

I run this but problem not solved. I find that only subscriber backup cannot be download but server full back dont have any problem.
Please guide me.
Thanks