Cannot enable WWW from Domain Administrator

[ProWebS]

Hello,

I face something stranger,

one of my clients did add a domain in his plesk 9.5.x account but forgot to click WWW in the creation process.

I knew that this was no problem since you can go at "Domain Administrator Access" and click on WWW
but in this case the box next to WWW is faded...

Any idea why is that happening ? and what can I do to enable WWW (in a way to avoid erasing and setup again the whole domain).

thank you.

 

[IgorG]

Make sure that the domain administrator account has "DNS zone management" permission. It is required to be able to manage "www" prefix and DNS settings. See the domain administrator's account permissions on the "Domains->domain.tld->Domain Administrator" page in Plesk CP.

 

[ProWebS]

I did check that, DNS zone management is enabled.
Still now change.
Why would that happen ?

Also why it should be checked inside domain admin since I'm logged as admin ?