Cannot find Dr.Web Log File

[GiannisS]

Hello, i have Parallels Plesk Panel 9.5.4 and i get this error...

"Dear User,

the message with following attributes has not been delivered, because contains an object which cannot be checked by antivirus filter.
Relaying such messages is blocked by administrator.

Sender = ***@***
Recipients = ***@***
Subject = email infected
Message-ID = <!&!AAAAAAAAAAAYAAAAAAAAAJ+BnIFErzpNhtNgMPzyqZLCgAAAEAAAAFi9AK2mLTZAjS5Yu2quv0MBAAAAAA==@***>

Antivirus filter report:
--- Dr.Web report ---
Dr.Web detailed report:
127.0.0.1 [12392] drweb.tmp.MQREAN - archive MAIL
127.0.0.1 [12392] drweb.tmp.MQREAN/[textlain] - Ok
127.0.0.1 [12392] drweb.tmp.MQREAN/[text:html] - archive JS-HTML
127.0.0.1 [12392] drweb.tmp.MQREAN/[text:html] - Ok
127.0.0.1 [12392] drweb.tmp.MQREAN/drweb.zip - archive ZIP
127.0.0.1 [12392] >drweb.tmp.MQREAN/drweb.zip/drweb.txt - archive MAIL
127.0.0.1 [12392] >>drweb.tmp.MQREAN/drweb.zip/drweb.txt/1.part - Ok
127.0.0.1 [12392] >>drweb.tmp.MQREAN/drweb.zip/drweb.txt/4.part - archive MAIL
127.0.0.1 [12392] >>>drweb.tmp.MQREAN/drweb.zip/drweb.txt/4.part/1.part - Ok
127.0.0.1 [12392] >>drweb.tmp.MQREAN/drweb.zip/drweb.txt/4.part - Ok
127.0.0.1 [12392] >>drweb.tmp.MQREAN/drweb.zip/drweb.txt/5.part - archive JS-HTML
127.0.0.1 [12392] >>drweb.tmp.MQREAN/drweb.zip/drweb.txt/5.part - Ok
127.0.0.1 [12392] >drweb.tmp.MQREAN/drweb.zip/drweb.txt - Ok
127.0.0.1 [12392] >drweb.tmp.MQREAN/drweb.zip/ - read error!

--- Dr.Web report ---

Please contact <postmaster>

---
Antivirus service provided by Dr.Web (R) Daemon
(http://www.drweb.com)"

I am trying to see log file but i cannot find.

/var/drweb/log it's empty

Any suggestion ???

 

[GOL]

See: http://forum.parallels.com/showthread.php?p=563836

 

[elfer]

founded the solution

http://kb.parallels.com/en/113018

 

[GOL]

The first resolution is only a temp workaround and doesn't actually fix the problem, the second option doesn't even work - localscan was enable by default on my version and still seeing the error.

 

[EduardoG]

I'm having the same problem here.
Link http://kb.parallels.com/en/113022 is named "Parallels Plesk Panel 9.5.4 MU#14" but only shows links for version 10

And the list of plesk 9 microupdates is not showing version #14:
http://download1.parallels.com/Plesk/PPP9/parallels-plesk-panel-9-linux-updates-release-notes.html

We need this fixed ASAP!

 

[elfer]

you can install microupdates thru cli using:

/usr/local/psa/admin/sbin/autoinstaller –select-product-id plesk –select-release-current –reinstall-patch –install-component base

also you can:
Download: http://update.drweb.com/unix/500/update.drl
Put it to: /var/drweb/bases
#perl /opt/drweb/update.pl

 

[EduardoG]

Thanks, elfer, I already patched it.
I mean KB links are broken and outdated, that should be fixed

 

[RayvanS]

still exist

this issue stil exist on 10.1.1 or worse, is reintroduced...no solution offered is working unfortunately