Question Cannot log in

[carriescourses]

I have desperately been trying to log in today, but all usernames and all email addresses are not working. I am the only one here, and am the admin. Have no idea why this is suddenly happening. I tried rest paassowrd but it says does not recognize any of my emails or usernames which is bizarre. And therefore am unable to create a ticket. Please help!! I need to add domains to my hosting today and cannot even log in.

 

[IgorG]

What about login via ssh connection as root and running:

# plesk login

?

 

[carriescourses]

This was suggested to me too, to do a SSH - but you must understand, I have no knowledge of any of this. I have been left with a mess here as the person that was doing this all for me is MIA and I think he changed the password on his way out.

 

[Bitpalast]

SSH is very easy to use. Simply dowload a client like PuTTY from a reliable source, then login to your server's console by providing hostname, SSH login name and SSH password. If the SSH credentials have also been changed, it'll become a bit more difficult. In that case you might get help from your server provider how to access your machine in a "rescue mode" to be able to upload an SSH key or to change login credentials.

 

[carriescourses]

SSH is very easy to use. Simply dowload a client like PuTTY from a reliable source, then login to your server's console by providing hostname, SSH login name and SSH password. If the SSH credentials have also been changed, it'll become a bit more difficult. In that case you might get help from your server provider how to access your machine in a "rescue mode" to be able to upload an SSH key or to change login credentials.

Thanks for your help.