Cannot Log Into Power Panel after 11.0.9

[XR219!]

Hi All,

I've just upgraded from 10.4.4 to 11.0.9. All has gone well with the exception that I can no longer log into the power panel. No error is returned, and I can still use the root username and password in both SSH and the Parallels installer page, but not to access the power panel.

I'm not sure where to start looking, can anyone help please?

 

[abdi]

Try the following:

1. In your browser clear ALL cookies and cache
2. From SHELL, run:

chmod -R 1777 /var/lib/php/session

3. Login to Plesk with usernme root & your root password

4. You can also monitor any error logs with

tail -f /var/log/sw-cp-server/error_log

 

[XR219!]

Hi abdi,

Thanks for the response. I don't have a /var/lib/php directory. There is a /var/lib/php5 director, but there is no session folder in it. Any ideas?

 

[abdi]

What do you see in the logs when you try logging into the panel?

tail -f /var/log/sw-cp-server/error_log

 

[XR219!]

absolutely nothing other than the restart I did earlier today...

2012-08-12 00:35:00: (server.c.1543) server stopped by UID = 0 PID = 9549
2012-08-12 00:35:23: (log.c.166) server started
2012-08-12 00:35:29: (server.c.1543) server stopped by UID = 0 PID = 14072
2012-08-12 00:35:29: (log.c.166) server started

Is there another log file that I could check?

 

[abdi]

My Skype is: thegreatseven

BTW: do you get to the plesk login page but just reloads after entering your credentials or you just don't see the login page?

 

[XR219!]

In the auth.log I get these....

Aug 12 09:53:12 ***-***-***-*** sshd[19758]: pam_env(sshd:setcred): Unable to open env file: /etc/default/locale: No such file or directory.

I've tried deliberately putting in the wrong password and it doesn't give an error either, so I'm wondering if its a problem with how the locale is selected on the login page?

 

[XR219!]

I get the login page, it just reloads regardless of whats typed in

 

[abdi]

You can try to turn on the option "registry_globals" in the /usr/local/psa/admin/conf/php.ini file
and restart the psa.

For example:

It was:

register_globals = Off

It should be:

register_globals = On

Also be sure that Cookies are enabled in your browser preferences.

 

[XR219!]

Hi abdi,

I've come across that in the past, but there is no mention of register globals in the ini file any more....

short_open_tag = On
y2k_compliance = Off
output_buffering = Off
allow_call_time_pass_reference = On
max_execution_time = 600
max_input_time = 600
memory_limit = 128M
max_file_uploads = 99999

error_reporting = E_ALL & ~E_NOTICE & ~E_STRICT & ~E_DEPRECATED
log_errors = On
display_errors = Off
warn_plus_overloading = Off
expose_php = Off

variables_order = "ECGPS"
register_argc_argv = On
auto_globals_jit = Off
post_max_size = 2147483647
magic_quotes_gpc = Off
magic_quotes_runtime = Off

include_path = "/opt/psa/admin/plib:/opt/psa/admin/javascripts:/opt/psa/admin/plib/locales:/opt/psa/admin/auto_prepend:/opt/psa/admin/htdocs/domains/databases/phpMyAdmin:/opt/psa/admin/htdocs/domains/databases/phpPgAdmin:/opt/psa/admin/smb:/opt/psa/admin/smb/application/library:/opt/psa/admin/plib/pear:/opt/psa/admin/compat"
upload_tmp_dir = "/tmp"
upload_max_filesize = 2147483647

apc.stat = 0
apc.shm_size = 40M
apc.slam_defense = 0
apc.enabled = 0

swkey.repository_dir = "/etc/sw/keys"

psasem.semfile = "/opt/psa/var/psasem.sem"

 

[abdi]

Just add it ...

 

[XR219!]

Sorry, I should have thought of that.

I've just added it and restarted the server / cleared cookies etc but still no joy.

Its almost as if, when you click the login button it just clears whats been typed in.

Just for clarity, I can get into...

Plesk Panel on :8443 using the admin login (not root)
SSH using root
Parallels Installer on :8447 using root

but not the power panel on :4643

Does this authenticate against the MySQL db?

 

[XR219!]

Hi abdi,

Many thanks for your help. I've found the problem, it seems to be browser related! Even though I had deleted all cookies and temporary files etc, I've just tried from my Windows Phone and it logs in without problem. I'm really embarassed now, but I really appreciate all your help. Think I'll try it now from IE9 as thats what the phone is using.


Thanks very much indeed.

 

[abdi]

Sure no problem and your most welcome ...

Usually that is the common problem in such instances that is why it was my #1 check-list
Glad it works fine now ..

 

[Stryder]

glad i found this thread all of this post is exactly what is happening to me except FireFox IE and Chrome all do the same thing and the page just reloads. the SSH scenarios above register_globals, login all of it is exactly the same as my problem but i have no resolve is there any thing else that could be doing this or any other remedy no one nowhere seems to be able to get to the bottom of my issue. sorry for sounding so desperate but im at my wits end!?

also when my host tries to log in using there browser they dont have any problems it just seems to be local. i have no problems accessing anything else.

 

[abdi]

2 possible reasons:

1. You are on dynamic IP address network ..(This means, your IP keeps changing every few minutes and as such since Plesk uses IPs in it's sessions, it logs you out once the IP changes as it assumes IP Hijacking ...)

2. Your server hostname or access to your server URL is same as your website or other system domain that you use on the same browser this causing cookie conflicts ..Solution here is pretty easy, just clear, delete ALL cookies on that browser and attempt to login again! It will work ..

 

[Stryder]

thank you for your response.

#1 is more likely to be the cause as the #2 suggestion only works for a min and then kicks me back out again (sorry forgot to mention that in my last post). Is there anyway to stop plesk from thinking its a hijacking? or do i have to do something else with my router?

 

[abdi]

I doubt the possibility of disabling #1