Forwarded to devs Cannot migrate, Overall - Fetch configuration data from Plesk servers stucks

[Nils Putnins]

TITLE:

Cannot migrate, Overall - Fetch configuration data from Plesk servers stucks​

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE:

Plesk Onyx​

PROBLEM DESCRIPTION:

Trying to migrate Plesk from https://ilze.influent.solutions:8443/ to http://185.185.25.226:8880/ and it keeps on sticking with the configuration fetching.​

STEPS TO REPRODUCE:

Provide the SSH credentials for root etc., and press migrate​

ACTUAL RESULT:

Stuck​

EXPECTED RESULT:

Migrated​

ANY ADDITIONAL INFORMATION:

​

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM:

Help with sorting out​

 

[IgorG]

Any additional details, logs, error messages, a full specification of "PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE" at least, etc?

 

[Nils Putnins]

Attaching both debug and info logs.

 

[IgorG]

What about full specification of "PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE" for target and source Plesk servers?

 

[Nils Putnins]

Target server: Ubuntu 18.04.1 LTS (GNU/Linux 4.15.0-20-generic x86_64), Plesk Onyx 17.9.9
Source server: Ubuntu 18.04.1 LTS (GNU/Linux 4.15.0-30-generic x86_64), Plesk Onyx Version 17.8.11 Update #35

 

[IgorG]

According to the logs, developers can't conclude that migration got stuck: pre-migration checks were finished successfully, there are several warnings, but none of them are critical to proceed with the migration. There are no other errors in the logs.

Could you please clarify, how exactly migration gets stuck? Maybe screenshots, video, or more detailed explanation - which buttons you click exactly, and how much time you wait for results?

Anyway, I think that the request could be processed more quickly with the help of Plesk Support, especially if you provide them with access to the servers and the panels. Why not add a request for them?