Cannot restore backup file in plesk

[AnazelG]

Hello Guys,

I want to restore my backup file in plesk,when I backup 1 domain,it is successful. So there is no problem with that. But when I tried to restore it,it didn't work. There is an error:

The file C:\Program Files\Parallels\Plesk\Backup\/xxxx.com/xxxx.com 10-01-09 is not a valid Plesk domain backup file.

I didn't get it,because I used the capabilities of plesk to backup,but it didn't work in restoration. So what is the sense of the backup capabilities of plesk?

Your response is highly appreciated.Thank you.


Teki

 

[Nataliya Zagr]

Hello,

Parallels Plesk Panel Backup/Restore functionality was redesigned in Plesk 9 version. Prior restoration data with use of an old backup file it is necessary to convert the backup file to the new format with the help of the follwoing utility:

"%plesk_bin%\pre9-backup-convert.exe" --source=<old backup file> --destination=<backup repository>

Please, see the following article for more information:

http://kb.odin.com/en/5817

If you have already converted the backup, probably the reason of the issue is the backup containing invalid records that do not follow requirements of current Parallels Plesk Panel (PP). You may validate the backup according to Plesk schema and remove/replace incorrect records.

Please, see the following article for more information:

http://kb.odin.com/en/6080

Thank you