Issue Downloading a backup from Plesk server creates 2 files

[Daveo]

Server operating system version

Debian 12

Plesk version and microupdate number

18.0.80 #4

Downloading a backup from either of my Plesk servers, creates a home.html file and a <random>.crdownload file (the .crdownload file is the valid backup once I rename it to backup_YYMMDDHHMM.tar).

This started happening a few updates ago, can't remember when as I had a difficult year with family (lost Dad about 3 months ago).

Before it use to be just the backup_YYMMDDHHMM.tar file downloaded.

I have tried Brave, Chrome, Firefox & Microsoft Edge. All with the same result, so it's not a browser issue.

 

[Kaspar]

What's in the home.html file?

The .crdownload file extension is the default file extension used by Chromium browsers (hence the cr prefix in the extension name) for temporary partial files. Usually it indicated that a browser hasn't finished the download yet. Firefox used the .part file extension for the same purpose.

But it doesn't necessarily mean it's a browser issue. Could very well be that something prevents the browser to actually finalize the download. This could be server side, but just as well a network issue at your end. Are the downloads listed as completed in the download history of the browser?

Sorry to read about your dad. My condolences to you and your family.